Account
How to Manually Update Your Devices Firmware
Objective Update your Relay + device to the latest firmware Environment/Applies To Dash Relay + Device Procedure Navigate to Dash Login using your credentials Ensure the device is Powered on and showing 3 white LEDs Under Account click Users on the ...
What Is the Difference Between an Administrator and a User in Dash?
Environment/Applies To Relay Dash Account Owners, Administrators, and Users Answer There are two role types within Dash; Administrators and Users. See the table below for a comparison between the permissions and capabilities of each role. Item ...
How to View Your Device and User Inventory in Dash
Objective View all devices, users, and a subset of related information within dash Environment/Applies To Relay Dash Procedure Sign in to Dash Under Account click Inventory A table will be shown with the following information Device/User Name User ...
How to Enable or Disable Message History for a Channel
Objective Enable or disable message history for channels within Dash Environment/Applies To Relay Dash Account Owners/Admins Procedure Important As message history creates an audio and text transcription record of messages sent across the enabled ...
How to Edit a Channel's Membership
Objective Edit the membership of a channel through Dash Environment/Applies To Relay Dash Account Owners/Admins Procedure Go to dash.relaypro.com and click Sign In Log in with your email address and password On the left side, click Account Click ...
How to Add a User or Relay to an Existing Channel
Objective Add a Relay to the membership list of an existing channel in Relay Dash or the Relay Pro App Environment/Applies To Dash Relay Pro App Account Owners/Admins Procedure How to Add a User or Relay to a Channel In Dash Log in to dash at ...
How to Remove a Channel in Dash
Objective Remove/delete a channel from Dash Environment/Applies To Relay Dash Account Owners/Admins Procedure Go to dash.relaypro.com and click Sign In Log in with your email address and password On the left side, click Account Click Channels Click ...
How to Set a Relay's Home Channel
Objective Set a Relay devices home channel in Relay Dash and the Relay Pro App Environment/Applies To Dash Relay Pro App Account Owners/Admins Procedure Setting a Home Channel in Dash Log in to dash.relaypro.com On the left side, click Account Click ...
How to Create a Channel in Dash
Objective Create a new channel for your Relays to communicate Environment/Applies To Relay Dash Account Owners/Admins Procedure Go to dash.relaypro.com and click Sign In Log in with your email address and password On the left side, click Account ...
How to Receive Beacon Status Reports
Objective Sign up to receive a monthly beacon status report Environment/Applies To Dash Procedure Go to dash.relaypro.com and click Sign In Log in with your email address and password On the left side, click Location Click on Beacons Click on Email ...
How to Download Your Complete Device Inventory
Objective Download a CSV that includes information about all devices in Dash Environment/Applies To Dash Procedure Go to dash.relaypro.com and click Sign In Log in with your email address and password In the search bar at the top of the screen type ...
What Languages Can Relay Translate?
Environment/Applies To Relay Essentials Plan Relay Pro Plan Relay Enterprise Plan Answer Relay supports the following languages for the translate feature: Arabic Dutch English French German Hindi Icelandic Indonesian Italian Japanese Korean Mandarin ...
How to Add New Users in Dash
Objective Add new admins or users to your Relay account in Dash Environment/Applies To Relay Dash All Service Plans Account Owners and Admins Procedure Note: Only Account Owners and Admins can add new users to an account In Dash, click Users under ...
Relay Dashboard: Location Tab
Overview The Location tab allows you to manage and view indoor and outdoor locations, along with indoor building management and history. Indoor Locations This view will showcase your list of devices and their last reported indoor location. You can ...
Relay Dashboard: Communications Tab
Communications: At the bottom right side of Dash is your communication panel, this allows you to communicate via Dash, no matter what tab you are viewing. The pink microphone allows for you to reply to the channel or direct chat that you are on. ...
Relay Dashboard: Account Tab
Overview The Account page within Dash is where you can manage your Relay account's users, channels, and additional settings. The account page consists of the following sub-categories: Fleet Overview Fleet overview serves as your home screen within ...
Channel Management
Overview Channels are how your Relays and users will communicate across devices, Dash, and the Relay app. Channels can be completely customized to fit your team's specific needs and can be created and modified at any time. Creating or Deleting ...