Objective

1. Adding new admins or users to your Relay account in Dash
   

Environment/Applies To

1. Relay Dash
   
2. All Service Plans
   
3. Virtual Users with Edit Permissions

Procedure

Note: Only Virtual Users with Edit Permissions can add new users in Dash

Adding a User in Dash

1. Log into Dash at dash.relaypro.com
   
2. Click Users under the Account tab
   
3. Click Add a User
   
1. Note: If this option is grayed out, you either don't have sufficient permissions to perform this action, or you don't have any available seats on your account. For more information about seats, view this article.
   
4. If you are adding a Virtual User, check the box labeled Dash and App Access and proceed to step 5. If you are adding a Hardware User, uncheck the box labeled Dash and App Access, name the user, and skip to step 6. 
   
5. Fill in the users information including their:
   
1. First Name
   
2. Last Name
   
3. User Name
   
4. Email Address
   
5. Role
   
6. Click Save
   
7. Add the user to the appropriate Team
8. If applicable, you'll be prompted to select whether the new users should be part of your panic workflow groups
   
9. Select any channels that the new user should be a member of
10. Click Submit
    
11. If you'd like to set the user's home channel, do so or click Skip
    

Deleting / Removing a User in Dash

Please Note: If a device is assigned to a user, you will not be able to delete that user until the user is unassigned. 

1. Log into Dash at dash.relaypro.com
   
2. Click Users under the Account tab
   
3. Click Remove a User
   
4. Select the user you would like to remove
   
5. Click Yes when asked to confirm removing the user
   

Additional Notes

1. New users and administrators will receive an invitation email prompting them to set up their Relay password
   
2. New users and administrators will be able to log in to both Dash and the Relay Pro app
   
3. For more information about panic configuration and panic roles, see this article