Account Setup and Management
Relay W9 Form
As a Vendor, Relay wants to ensure you have the most updated W-9 Form to provide you our Taxpayer Identification Number and Certification. Please follow this link to obtain your copy.
What Is a Seat?
Environment/Applies To All Relay Accounts Dash Relay Pro App Answer Seats are the billable service that will cover your device hardware and virtual user needs for Relay All virtual users will occupy one seat, and that will provide access to both Dash ...
Beacon Configuration and Installation
Note: This article only applies to Relay accounts utilizing our Indoor Location Services Overview Relay's location beacons are designed specifically to work with your Relays in order to provide indoor location information for your day-to-day ...
What are Relay Assistant Commands
Objective To gain a better understanding of Relay Assistant Commands. Environment / Applies To Relay Devices Answer There are several different commands available for the Relay devices. These commands can be accessed by pressing and holding down the ...
How to Reset or Update Your Relay Account and Dash Password
Objective Reset or update your Relay Dash/Account password Environment/Applies to Dash Relay Account Portal Account owners, admins, virtual users, or billing contacts Procedure Visit dash.relaypro.com Enter the email address associated with your ...
WiFi Setup
Overview Your Relays operate via a cellular connection (just like a smartphone) and also have the ability to connect to WiFi networks in order to improve your coverage, connection strength, and overall experience. Connecting Your Relays to WiFi There ...
How to Change the Channel of a Relay
Objective To better understand how to change the channel of a Relay from Dash and on a Device Environment / Applies To Relay Dash Relay Devices Procedure Changing a Relay's Channel on a Relay+ Device Press and hold the Relay Assistant button and say ...
How to Rename a Relay or User in Dash
Objective To better understand how to rename Users and Devices in Dash individually and in bulk Environment / Applies To Relay Dash Relay Admin Users Procedure Renaming a Relay or user in Dash is a simple process that can help personalize your fleet ...
How to Set Up an Electronic Payment Method on Your Account
Set Up Credit Card as Default Payment Method Sign in to your Account portal Click Account in the banner at the top of the page In the Manage Your Account list, click Payment You will be presented with three sections of information to update: Billing ...
How to Remit a Payment to Relay
Objective To better understand how to remit a payment to Relay Environment / Applies To All Relay Service Plans Procedure During account onboarding, all Relay accounts are created with agreed-upon payment terms and a preferred default payment method. ...