How to Change the Channel of a Relay

How to Change the Channel of a Relay

Changing the Channel of a Relay from Dash

One of the benefits of the Relay Dashboard is the ability to remotely manage the Relay devices. One of the ways this can be done is through the Relay or User management portal. 

Changing a Relay's channel from the User page

Sign into Dash and go to the "Account" tab at the far right. Once there, select the "Users" below the Account tab 



Once you have selected this option, a list of all your available Relays and virtual devices will appear. Select the Relay that you would like to change the channel. 

Note: this cannot be done for virtual devices (apps and Dash profiles). This can only be done for hardware Relays. 

Once you have selected your Relay, select "change channel" under the "Channels" heading.
 


After selecting this option, a window will appear with all of the available options. Here, you can select whether or not to change just the device you are viewing to a certain channel or summon all devices to that channel by selecting the option at the top of the pop-up. 



Once a channel has been selected, the Relay will then swap to that group or direct chat. If you selected the "Summon" option at the top, all devices that are a part of that group will also be switched to that channel. 
    • Related Articles

    • How to Set a Relay's Home Channel

      Objective Set a Relay devices home channel in Relay Dash and the Relay Pro App Environment/Applies To Dash Relay Pro App Account Owners/Admins Procedure Setting a Home Channel in Dash Log in to dash.relaypro.com On the left side, click Account Click ...
    • Channel Management

      Overview Channels are how your Relays and users will communicate across devices, Dash, and the Relay app. Channels can be completely customized to fit your team's specific needs and can be created and modified at any time. Creating or Deleting ...
    • How to Create a Channel in the Relay Pro App

      Objective Create a channel in the Relay Pro app Environment/Applies To Relay Pro app All Relay Service Plans Procedure Open the Relay Pro app Tap Account Tap Manage Channels Tap Create a Channel at the top of the screen Type your channel name Tap ...
    • How to Add a User or Relay to an Existing Channel

      Objective Add a Relay to the membership list of an existing channel in Relay Dash or the Relay Pro App Environment/Applies To Dash Relay Pro App Account Owners/Admins Procedure How to Add a User or Relay to a Channel In Dash Log in to dash at ...
    • How to Remove a Channel in Dash

      Objective Remove/delete a channel from Dash Environment/Applies To Relay Dash Account Owners/Admins Procedure Go to dash.relaypro.com and click Sign In Log in with your email address and password On the left side, click Account Click Channels Click ...