Beacon Configuration and Installation
Note: This article only applies to Relay accounts with our Indoor Location Service (i.e. Pro Plan with Indoor Location)
Relay's bluetooth beacons are designed specifically to work with your Relays in order to provide indoor location information for your day-to-day operations and during emergency incidents. Installing your bluetooth beacons is required before your Relay system will be able to report any indoor location information and be ready to function as your panic solution.
Configure Your Building in Dash
Each building you have will require a unique building configuration within Dash.
Create a spreadsheet with four columns with the following heading in this order: Floor, Room, MAC, Access Point
The MAC and Access Point columns will be left blank except for the column header
Outline all rooms and/or locations where the beacons will be installed and fill in the Floor and Room columns on the spreadsheet accordingly
Once the spreadsheet has been completely filled out, save it as a Comma Separated Values (CSV) file format and include your building name in the file name
Repeat steps 1 through 3 until all buildings have unique files completed
Select Locations > Building Admin
Select Create Building and give your building a name
Select the building, then click Import CSV
Select Choose File and upload the respective CSV file you created for the building
You will see a preview of what will be created in Dash, click Confirm Rooms
Note: The system will take a few moments to process all of the information
If you have multiple buildings, repeat steps 7 through 11 until all files have been uploaded to each building
Download the Relay App on Your Phone
You’ll need to download the Relay app for iOS or Android on your phone in order to configure and test beacon placement. Use one of the following links, or search for “Relay for Frontline Teams” in your phone’s app store.
- Relay App for iOS
- Relay App for Android
The app you download should look like this:
Once downloaded, sign into the app with your Relay account email and password.
Prepare Bluetooth Beacons
The first installation step is to prepare all beacons to be installed. Beacons will be packaged in unlabeled boxes.
Remove each beacon from it’s shipping box
Note: there is double-sided tape and screws included for each beacon. Set these items aside for the time being as they will be used during the installation process. Do not apply the tape or attempt to install screws at this stage.
Open each beacon by gently squeezing each end and pulling it apart, or by inserting a small card into one of the slots on either end
Find and remove the yellow battery tab inside the beacon
Ensure both batteries are properly seated in the beacon - you may notice a faint blue light illuminate, this is normal and indicates the batteries are installed correctly and the beacon has power.
Close the beacon back up and set it aside
Repeat this process for all beacons
Once all beacons have been prepared by following the above steps, they are ready to be installed.
The first phase of the installation will consist of installing beacons in 5 guest rooms. This process is critical to verifying beacon placement and reporting accuracy.
First, identify a test room; in our example this will be room 303. Your process will be to install a beacon in room 303, the two adjacent rooms (301 and 305), and the rooms above (403) and below (203) your testing room (303). See the illustration below.
Configure Testing Beacons
To install the beacons, open the Relay app and login
Tap Account along the bottom menu bar
Tap Manage Buildings
Tap the Building Name
Tap the floor you’re on
Tap the room you’re installing a beacon in
Tap Add Beacon under the room
If prompted, allow the app access to your camera for the purpose of scanning the beacon’s QR code (this will only be required once)
Scan a beacon’s QR code
Note: Every beacon's QR code will need to be scanned prior to placement
Confirm the room you are assigning the beacon to and tap Add Beacon
The app will do a verification to ensure the beacon is active. If presented with an error, follow the on-screen instructions.
Place the beacon in its installation location, but do not permanently affix the beacon until after you’ve concluded the test.
In the app, repeat the steps above for configuring beacons and add beacons to the two adjacent rooms and place them accordingly
Configure and place beacons in the rooms directly above and below your testing room
Once the 5 beacons have been assigned and placed in their respective rooms, you’re ready to perform a test
Test Beacon Placement
To perform the placement test, you’ll need your phone with the Relay app open, and a Relay. If the Relay is not powered on and showing 3 white LEDs on its face, press and hold the plus (+) button for 5 seconds. Once powered on, quickly press and release the small raised button in between the plus (+) and minus (-) button. The Relay should announce its name (i.e. Device 3, etc.).
Walk into your central test room (i.e. Room 303 from our example)
Open the Relay app and tap Location on the bottom of the screen
Find the Relay that you have in the list of devices on the screen
Ensure the location reports the correct room
Note: it could take up to 60 seconds for the location to report
Move to different positions in the room (near the exterior wall, in the bathroom, near the door) and wait 30 seconds to see if the location bounces to an adjacent room. Single bounces are acceptable, but the location should not linger in the wrong room for more than 30 seconds and bounces out of the correct room should not be happening consistently.
If your test was successful: permanently affix the 5 beacons you configured with either the provided double-sided tape or screws and continue to the “Install Remaining Beacons” section below. If your test fails, see “In case of test failure” below.
In case of test failure: If you consistently receive a different location or no location at all in specific parts of the room, move the beacons closer towards that area. For an accurate test, you must move each beacon to the same spot in the adjacent rooms as well. Once all beacons have been moved, test again using the location screen.
For example, if the bathroom fails to pick up the room location, move the beacon closer to the bathroom, such as on an interior wall.
Install Remaining Beacons
Follow the installation instructions to configure additional floors, rooms, and assign all beacons throughout the property. Once all beacons are installed, repeat the steps above to test in at least one room on each floor and at least 10% of the overall rooms in the hotel.
What Information is Included in Beacon Status Report Emails?
Answer Beacon(s) Not Seen: If any of your beacons have not been “seen” by a Relay within the last 14 days, their configuration information will be shown. Reasons for a beacon not being seen could be that the beacon has been tampered with or removed, ...
How to Receive Beacon Status Reports
Objective Sign up to receive a monthly beacon status report Environment/Applies To Dash Procedure Go to dash.relaypro.com and click Sign In Log in with your email address and password On the left side, click Location Click on Beacons Click on Email ...
How to Edit or Remove Beacons in Dash or the Relay Pro App
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Indoor Location is a way that an account administrator can more accurately track Relays indoors. The Relay will use the information it receives from a Bluetooth Beacon and transmit that to Dash. Dash will then take that information and, along with ...
Panic Alert Configurations, Roles, and Permissions
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