How to Remit a Payment to Relay

Objective

1. To better understand how to remit a payment to Relay
   

Environment / Applies To

1. All Relay Service Plans
   

Procedure

During account onboarding, all Relay accounts are created with agreed-upon payment terms and a preferred default payment method. Listed below are payment remittance instructions for every payment method accepted by Relay. If you have additional questions relating to the preferred method of payment set on your account today, please contact your Customer Success Representative or log in to your dashboard and open a ticket via the Help Tab. 

Pay by Credit Card, ACH, or Direct Bank Transfer via Email Invoices

1. Open invoices will be sent to your email
   
2. Click Pay Now 
   
3. Choose your payment method between Bank, Credit Card, or ACH
   
1. If you haven't already set up an electronic payment method, reference this article
   
2. Please note: If paying by Direct Bank Transfer, You will be prompted to securely log in to your online banking portal.
   
4. Input Billing details 
5. Click Submit

Pay by Credit Card, ACH, or Direct Bank Transfer in the MyAccount Billing Portal

1. Sign in to your MyAccount Payment Portal
   
2. Click Pay with Paystand
3. You will be presented with a list of all invoices that currently have an open balance. Select invoice(s) that you wish to pay, then click Continue
   
4. You will see a preview of the invoices you are now paying, if all looks correct, click Continue
   
5. Choose your payment method between Bank, Credit Card, or ACH 
   
1. Please note: If paying by Direct Bank Transfer, You will be prompted to securely log in to your online banking portal.
6. Input billing details and click Next
   

Pay by Check

When remitting a check for payment, please reference the number of the invoice being paid in the check's memo and make the check out to the address below:

For USD 

MS153

Relay, Inc

P.O. Box 138215

Sacramento, CA 95813

For CAD

Relay, Inc.

PO BOX 8142

Carol Stream, IL 60197-8142

We certainly understand that delays occur, but please consider transit time when remitting a check for payment to ensure it is received on or before the invoice's due date.

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