How to Remit a Payment to Relay

How to Remit a Payment to Relay

Objective

  1. To better understand how to remit a payment to Relay

Environment / Applies To

  1. Relay Service Plans

Procedure

During account onboarding, all Relay accounts are created with agreed-upon payment terms and a preferred default payment method. Listed below are payment remittance instructions for every payment method accepted by Relay. If you have additional questions relating to the preferred method of payment set on your account today, please contact your Customer Success Representative or log in to your dashboard and open a ticket via the Help Button. 

Pay by Credit Card

  1. Sign in to your Account portal
  2. Click Account in the banner at the top of the page
  3. In the Manage Your Account list, click Make a Payment
  4. You will be presented with a list of all invoices that currently have an open balance. Once you've located the invoice(s) that you wish to pay, select your payment method
    1. Note: If the payment method presented is not preferred or needs to be updated, please update your account's default payment method within the Payment area of the Manage Your Account list
  5. Once you've selected your preferred payment method, click Pay Now

Pay by Check

When remitting a check for payment, please reference the number of the invoice being paid in the check's memo and make the check out to the address below:

Relay, Inc.
PO BOX 8142
Carol Stream, IL 60197-8142

We certainly understand that delays occur, but please consider transit time when remitting a check for payment to ensure it is received on or before the invoice's due date.

Pay by ACH

  1. Sign in to your Account portal
  2. Click Account in the banner at the top of the page
  3. In the Manage Your Account list, click Make a Payment
  4. You will be presented with a list of all invoices that currently have an open balance. Once you've located the invoice(s) that you wish to pay, select your payment method
    1. Note: If the payment method presented is not preferred or needs to be updated, please update your account's default payment method within the Payment area of the Manage Your Account list
  5. Once you've selected your preferred payment method, click Pay Now

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