How to Set Up an Electronic Payment Method on Your Account

How to Set Up an Electronic Payment Method on Your Account

Set Up Credit Card as Default Payment Method

  1. Sign in to your Account portal
  2. Click Account in the banner at the top of the page
  3. In the Manage Your Account list, click Payment
  4. You will be presented with three sections of information to update:
    1. Billing Address
      1. Note: You only need to update the values presented here if the address previously entered is no longer accurate
    2. Payment Type:
      1. Note: If eligible, you will be presented with the option of entering either an ACH payment method on your account or a Credit Card payment method. To set Credit Card as your account's default payment method moving forward, click Credit Card
    3. Payment Information: 
      1. Cardholder Name
      2. Credit Card Number
      3. Expiration Date
      4. Security Code
  5. Once you've entered all necessary information, click Update Payment

Additional Notes

  1. Once you have loaded Credit Card details onto your account, you have the option of making future payments to Relay via Credit Card by following the steps provided in How to Remit a Payment to Relay.

Set Up ACH as Default Payment Method

All Relay accounts are sold and created with agreed-upon payment terms. If your account was sold with payment terms greater than Net0 (Due Upon Receipt), ACH will be a payment method available for you to enter directly in your account portal. You can accomplish this by following the steps below.
  1. Sign in to your Account portal
  2. Click Account in the banner at the top of the page
  3. In the Manage Your Account list, click Payment
  4. You will be presented with three sections of information to update:
    1. Billing Address
      1. Note: You only need to update the values presented here if the address previously entered is no longer accurate
    2. Payment Type:
      1. Note: If eligible, you will be presented with the option of entering either an ACH payment method on your account or a Credit Card payment method. To set ACH as your account's default payment method moving forward, click ACH
    3. Payment Information: 
      1. Routing Number
      2. Account Number
      3. Account Type (Checking or Savings)
      4. Account Ownership Type (Business or Personal)
  5. Once you've entered all necessary information, click Update Payment

Additional Notes

Once you have loaded ACH details onto your account, you have the option of making future payments to Relay via ACH by following the steps provided in How to Remit a Payment to Relay.

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