How to Reset your Relay Account and Dash Password

How to Reset your Relay Account and Dash Password

Objective

  1. Reset your Relay Dash/Account password

Environment/Applies to

  1. Relay Dash
  2. Relay Account Portal
  3. Account owners, admins, virtual users, or billing contacts

Procedure

  1. Visit https://dash.relaypro.com
  2. Enter the email address associated with your Relay account and click Sign In
  3. Click Forgot Password?
  4. Verify the email address listed is correct
  5. Click Submit
  6. You should receive an email from relay@st.relaypro.com within 3-5 minutes with a unique link to reset your password
    1. Note: If you don't receive the email after 5 minutes, check your spam folder and ensure relay@st.relaypro.com is added to your contact list and marked as a safe sender

Additional Notes

  1. The password reset link provided via email is only valid for 10 minutes. If you do not reset your password during the required timeframe, you'll need to repeat the steps above to receive a new link.

    • Related Articles

    • How to Update Your Password

      Objective Update your account password Environment/Applies To Relay Account Dash Procedure Go to https://relaypro.com/account/password and click Sign In Log in with your existing email address and password Enter your new password in each text box, ...

    • Relay Dashboard: Account Tab

      Overview The Account page within Dash is where you can manage your Relay account's users, channels, and additional settings. The account page consists of the following sub-categories: Fleet Overview Fleet overview serves as your home screen within ...

    • How to Add New Users in Dash

      Objective Add new admins or users to your Relay account in Dash Environment/Applies To Relay Dash All Service Plans Account Owners and Admins Procedure Note: Only Account Owners and Admins can add new users to an account In Dash, click Users under ...

    • How to Remove a Channel in Dash

      Objective Remove/delete a channel from Dash Environment/Applies To Relay Dash Account Owners/Admins Procedure Go to dash.relaypro.com and click Sign In Log in with your email address and password On the left side, click Account Click Channels Click ...

    • How to Create a Channel in Dash

      Objective Create a new channel for your Relays to communicate Environment/Applies To Relay Dash Account Owners/Admins Procedure Go to dash.relaypro.com and click Sign In Log in with your email address and password On the left side, click Account ...