How to Reset your Relay Account and Dash Password

How to Reset your Relay Account and Dash Password

Objective

  1. Reset your Relay Dash/Account password

Environment/Applies to

  1. Relay Dash
  2. Relay Account Portal
  3. Account owners, admins, virtual users, or billing contacts

Procedure

  1. Visit https://dash.relaypro.com
  2. Enter the email address associated with your Relay account and click Sign In
  3. Click Forgot Password?
  4. Verify the email address listed is correct
  5. Click Submit
  6. You should receive an email from relay@st.relaypro.com within 3-5 minutes with a unique link to reset your password
    1. Note: If you don't receive the email after 5 minutes, check your spam folder and ensure relay@st.relaypro.com is added to your contact list and marked as a safe sender

Additional Notes

  1. The password reset link provided via email is only valid for 10 minutes. If you do not reset your password during the required timeframe, you'll need to repeat the steps above to receive a new link.

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