Environment / Applies To
Relay Dash
Relay Essentials, Pro, and Enterprise Service Plans
Relay Device Users
Panic
Panic Alerts are a way for a Relay to alert a group on their account that something is wrong. It is a general emergency situation alert, initiated by rapidly tapping the Talk button 5 or more times on a Relay device
For information on how to initiate an panic, reference this article
Incidents Overview
Incident Workflows allow accounts to have more customized panic-like situations instead of one general panic incident. We offer Color Code and Custom Phrase incidents that can be specific to your daily operations. This is triggered by holding the Relay Assistant button and saying the code (i.e. Code Blue, or Code Red).
For information on how to set up incidents, reference this article.
For information on how to initiate an incident, reference this article.
Color Code Incidents
Color Code incidents allow customers to configure an incident by choosing a color to associate with the incident. Color Code incidents are available to Essentials plan accounts
Incident dispatch allows you to dispatch an incident from Dash or the Relay Pro App. There is also an option for spillover text when dispatching an incident virtually that allows admin users to type additional details that will then be shared with Responders.
For information on how to trigger incident dispatch, reference this article.
For information on how to configure panic and incident alert emails, reference this article
For information on how to remove an email from receiving panic alert email notifications, reference this article
For information on Panic and Incident test best practices, reference this article
For information on how to acknowledge and resolve incidents and panics, reference this article
For information on how to view panic and incident history, reference this article