How to View Panic & Incident History
Objective
To better understand how to view panic and incident history
Environment / Applies To
Relay Dash
Relay Essentials, Pro, and Enterprise Service Plans
Procedure
Log into Dash at dash.relaypro.com
Click Incidents
Click Incident History
From here you will see a calendar and be able to click into specific incidents to see the following:
- For incidents, what Color Code or Custom Phrase incident was initiated
- What time the panic or incident was initiated
- Date of panic or incident
- Who initiated the panic or incident
- The address of the panic or incident, and if applicable the indoor location position
- When it was resolved
- Total duration of panic or incident
- Recorded Resolution Reason
- Message history recorded during panic or incident
- Any comments that were added during incident resolution
- You can click Email Incident History to send the information to you or another employee
Please Note: Message History is only available for 7 days. Panic Incident History is available for 2 years.
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