How to Configure Panic & Incident Alert Email Notifications

Objective

1. Enable email notifications for panic and Incident alerts and resolutions
   

Environment/Applies To

1. Account Owners and Admins
   
2. Relay Essentials, Pro, and Enterprise Plan 
3. Relay Dash
   

Procedure

Note: Panic email notifications require an updated panic configuration. If your account has not been upgraded to the latest panic configuration and you do not see the options listed below, reach out to your Customer Success Representative or our support team.

1. Log into Dash at dash.relaypro.com 
   
2. Click Incidents
   
3. Click Incident Setup
   
4. Click your Panic or Incident workflow
   
5. Click Incident Email Address
   
6. Enter the email address you'd like to receive notifications at
   
1. Note: You can only receive notifications to one email address. If multiple people would like to receive the notifications, we recommend having this email address be a group or distribution list.
   
7. Click Submit
   

Additional Notes

1. Information included in the panic and incident alert emails will include:
   
1. The name of the Relay device that initiated the alert
   
2. The date and time of the alert
3. The location the initiating device was when it initiated the alert
   
1. Location information will only be shown in the email if your account is configured with location tracking enabled
4. The account name
   
2. To remove an email address, reference this article 

• Related Articles

• Panic and Incident Overview

  Environment / Applies To Relay Dash Relay Essentials, Pro, and Enterprise Service Plans Relay Device Users Panic Panic Alerts are a way for a Relay to alert a group on their account that something is wrong. It is a general emergency situation alert, ...

• How to Remove an Email Address from Receiving Panic & Incident Alerts

  Objective Remove an email address from receiving Relay panic and Incident alert email notifications Environment/Applies To Account owners and administrators Relay Essentials, Pro, and Enterprise Service Plans Relay Dash Procedure Note: Panic email ...

• Panic and Incident Test Best Practices

  Objective To better understand how to do panic and incident testing when setting up Relay Environment / Applies To Relay Dash Relay Pro App Relay Essentials, Pro, and Enterprise service plans Relay Devices Before the Test Ensure that all employees ...

• Panic Alert Configurations, Roles, and Permissions

  Overview Relay Panic Alerts can be configured in two ways; using our standard configuration or using advanced responder groups. Below is a summary of each configuration, as well as the various roles and permissions as it pertains to hardware users, ...

• How to View Panic & Incident History

  Objective To better understand how to view panic and incident history Environment / Applies To Relay Dash Relay Essentials, Pro, and Enterprise Service Plans Procedure Log into Dash at dash.relaypro.com Click Incidents Click Incident History From ...