How to Configure Panic & Incident Alert Email Notifications

How to Configure Panic & Incident Alert Email Notifications

Objective

  1. Enable email notifications for panic and Incident alerts and resolutions

Environment/Applies To

  1. Account Owners and Admins
  2. Relay Essentials, Pro, and Enterprise Plan 
  3. Relay Dash

Procedure

Note: Panic email notifications require an updated panic configuration. If your account has not been upgraded to the latest panic configuration and you do not see the options listed below, reach out to your Customer Success Representative or our support team.
  1. Log into Dash at dash.relaypro.com 
  2. Click Incidents
  3. Click Incident Setup
  4. Click your Panic or Incident workflow
  5. Click Incident Email Address
  6. Enter the email address you'd like to receive notifications at
    1. Note: You can only receive notifications to one email address. If multiple people would like to receive the notifications, we recommend having this email address be a group or distribution list.
  7. Click Submit

Additional Notes

  1. Information included in the panic and incident alert emails will include:
    1. The name of the Relay device that initiated the alert
    2. The date and time of the alert
    3. The location the initiating device was when it initiated the alert
      1. Location information will only be shown in the email if your account is configured with location tracking enabled
    4. The account name
  2. To remove an email address, reference this article 

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