How to Initiate Incident Dispatch

How to Initiate Incident Dispatch

How to Initiate Incident Dispatch

Objective

  • To better understand how to initiate Incident Dispatch 


Environment / Applies To 

  • Relay Dash

  • Relay Pro App

  • Relay Pro and Enterprise Service Plans

 

Procedure 

Initiating Incident Dispatch from Dash

  1. Log into Dash at dash.relaypro.com
  2. Click Incidents
  3. Click Active Incidents
  4. Select the incident you want to dispatch
  5. If applicable add additional incident details, what you add will be seen or heard by the dispatching group
  6. Responders will receive the incident details, and can acknowledge like a normal incident

Initiating Incident Dispatch from the Relay Pro App

  1. Log into the Relay Pro App
  2. Tap Channels
  3. Tap Incident Dispatch
  4. Select the incident you want to dispatch
  5. If applicable add additional incident details, what you add will be seen or heard by the dispatching group
  6. Responders will receive the incident details, and can acknowledge like a normal incident

Additional Information 

  • For information on how to acknowledge and resolve an incident, reference this article 

  • For Information on viewing incident history, reference this article


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