Panic and Incident Test Best Practices
Objective
- To better understand how to do panic and incident testing when setting up Relay
Environment / Applies To
- Relay Dash
- Relay Pro App
- Relay Essentials, Pro, and Enterprise service plans
- Relay Devices
Before the Test
Ensure that all employees using the Relay App have the correct settings on their smartphones. Critical Alerts should be enabled for the Relay app to ensure that Panic and Incident notifications are received on your phone.Create a game plan:
- What is being triggered, a panic or incident? If you are testing incidents, which incident are you testing (i.g. Code Red, Code Blue)?
- Who will trigger the panic or incident?
- Who will be the acknowledger of the panic or incident?
- Who will resolve the panic alert in Dash or the Relay App?
- How will you confirm everyone received the panic or incident?
Procedure
- Ensure everyone is logged into the Relay App or Dash at the time of the panic or incident alert
- Note: We encourage the testing to be done while logged into the Relay Pro App. This is because each smartphone model handles notifications differently, and we want to make sure that all employees are able to receive the panic notifications through the Relay Pro App.
- Assigned employee will trigger the panic/incident alert through their Relay device
- For Panic Testing: rapidly tap the Talk button at least 5 times to trigger the alert
- For Incident Testing: hold the Relay Assistant button and say the incident code
- Confirm the correct people are receiving the notification
- The employee assigned to be the acknowledger will acknowledge the panic or incident alert. This can be done via a Relay device, the Relay Pro App, or Dash depending on the users permissions.
- The employee assigned to resolve the panic or incident will resolve the alert through Dash or the Relay Pro App
- Click Resolve
- Choose Test Incident
- Click Submit
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