How to Initiate an Incident
Objective
To better understand how to initiate an incident workflow
Environment / Applies To
Relay Essentials, Pro, and Enterprise Service Plans
Relay Device Users
Color Code and Custom Phrase incidents
Press and hold the Relay Assistant Button on the side of the device, and say the color code (i.e. Code Red, or Code Blue) or the custom phrase
Note: Custom phrase incidents are only available with the Relay Pro or Enterprise Plan
The device's LED's will spin orange and say Incident Created
A notification will immediately go out to all responder devices with the alert User has created a Code Red alert. Tap the talk button to continue
This alert will play every 30 seconds until acknowledged
For information on how to acknowledge and resolve an incident, reference this article
For information on how to view incident history, reference this article
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