How to Initiate an Incident

How to Initiate an Incident

Objective

  • To better understand how to initiate an incident workflow


Environment / Applies To 

  • Relay Essentials, Pro, and Enterprise Service Plans

  • Relay Device Users

  • Color Code and Custom Phrase incidents


Procedure 
Please Note: The following only applies to Color Code and Custom Phrase incidents. For more information on initiating a panic alert, reference this article

  1. Press and hold the Relay Assistant Button on the side of the device, and say the color code (i.e. Code Red, or Code Blue) or the custom phrase

    1. Note: Custom phrase incidents are only available with the Relay Pro or Enterprise Plan

  2. The device's LED's will spin orange and say Incident Created

  3. A notification will immediately go out to all responder devices with the alert User has created a Code Red alert. Tap the talk button to continue

  4. This alert will play every 30 seconds until acknowledged


Additional Notes

  • For information on how to acknowledge and resolve an incident, reference this article

  • For information on how to view incident history, reference this article