How to Listen to Message History and View Message/Texting Transcriptions

How to Listen to Message History and View Message/Texting Transcriptions

Objective

  1. Access, listen to, and view your message history and message / texting transcriptions

Environment/Applies To

  1. Account owners and administrators
  2. Relay Dash
  3. Relay Pro App

Procedure

Message History in Dash 

  1. Log into Dash at dash.relaypro.com
  2. Click Communications
  3. Click Messages
  4. Click the channel you'd like to review message history for
  5. The last 7 days of messages will be displayed
    1. To replay an entire conversation, click Replay Conversation
    2. To replay a single message, click the Play button next to the message

Message History in the Relay Pro App

  1. Log into the Relay Pro App
  2. Tap Chanels
  3. Tap the message icon to the right of the channel you are viewing message history for
  4. Tap the play button to listen to a message, or read the transcriptions

Additional Notes

  1. Message history is only available for the past 7 days and only available for channels that it has been enabled for
  2. To enable message history, see How to Enable or Disable Message History for a Channel

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