How to Listen to Message History and View Message Transcriptions

How to Listen to Message History and View Message Transcriptions

Objective

  1. Access, listen to, and view your message history and message transcriptions

Environment/Applies To

  1. Account owners and administrators
  2. Dash

Procedure

  1. Login to Dash
  2. Click Communications
  3. Click Messages
  4. Click the channel you'd like to review message history for
  5. The last 7 days of messages will be displayed
    1. To replay an entire conversation, click Replay Conversation
    2. To replay a single message, click the Play button next to the message

Additional Notes

  1. Message history is only available for the past 7 days and only available for channels that it has been enabled for
    1. To enable message history, see How to Enable or Disable Message History for a Channel

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