How to Download Message History Transcriptions

How to Download Message History Transcriptions

Objective

  1. Download a channel's daily message history transcriptions to a CSV file

Environment/Applies To

  1. Dash

Procedure

  1. Login to Dash
  2. Click Communications
  3. Click Messages
  4. Click the channel you'd like to review message history for
  5. The last 7 days of messages will be displayed - click the day that you'd like to review and download message history for
  6. Click Download CSV at the bottom of the screen
  7. If prompted, select the location for the file to be downloaded

Additional Notes

  1. Message history must be enabled on the channel you're attempting to review in order to see any information. Additionally, only messages that are transmitted after message history has been enabled for the selected channel will be viewable.
  2. Message history can only be downloaded by individual days. If you'd like to download multiple days, repeat the steps above for each day you'd like the history for.
  3. Message history is only stored in Dash for 7 days

    • Related Articles

    • How to Search Message History Transcriptions

      Objective Search for a specific message or conversation in your message history transcriptions Environment Relay Dash Account Owners and Admins Procedure Login to Dash Click Communications Click Search Enter your search keywords or user names ...
    • How to Listen to Message History and View Message Transcriptions

      Objective Access, listen to, and view your message history and message transcriptions Environment/Applies To Account owners and administrators Dash Procedure Login to Dash Click Communications Click Messages Click the channel you'd like to review ...
    • How to Enable or Disable Message History for a Channel

      Objective Enable or disable message history for channels within Dash Environment/Applies To Relay Dash Account Owners/Admins Procedure Important As message history creates an audio and text transcription record of messages sent across the enabled ...
    • Panic Resolution and Incident History

      Once a Panic Alert has been created, acknowledged, and addressed, the only thing left to do is Resolve the Panic Alert. This will move the account out of the panic state and return everything to normal operation. Previous Panic Alerts are also ...
    • How to Download Your Complete Device Inventory

      Objective Download a CSV that includes information about all devices in Dash Environment/Applies To Dash Procedure Go to dash.relaypro.com and click Sign In Log in with your email address and password In the search bar at the top of the screen type ...