Overview

IMPORTANT

Only Relay Customer Success Representatives and Relay Support Team Members are capable of setting up or changing your panic configuration type.

Standard Panic Configuration and Permissions

1. Notified of a panic incident when it is initiated
   
2. Able to acknowledge an incident
3. Able to communicate during the incident with other responders and the initiator (if configured)
   
4. Able to resolve an incident if they are a Dash admin or user

NOTE

Dash admins have the ability to change the members of the responders group at any time. 

Advanced Responder Groups

1. Notifiers - These users will only receive a notification when a panic alert is initiated and when it is resolved
   
1. Notifiers will not be included in communications nor will they receive location updates during an active incident
   
2. Tapping the talk/main button on a notifier's Relay will silence their notification of an incident
   
3. There can be an unlimited number of notifiers for any panic configuration
2. Communicators - These users will receive a notification when a panic alert is initiated and will be brought into the communications channel for that incident.
1. Communicators will not be able to acknowledge an incident and will only be brought into the communications channel after a Responder has acknowledged the incident
   
2. Communicators will receive location updates during an active incident
3. Tapping the talk/main button on a communicator's Relay will silence their notification of an incident
   
4. Each panic configuration is limited to 10 communicators
3. Responders - These users will receive a notification when a panic alert is initiated, will be able to acknowledge the alert, and will be brought into the communications channel for that incident.
   
1. Responders will receive location updates during an active incident
   
2. If a Responder is a virtual user with access to Relay Dash and the Relay Pro App, they will also be able to resolve incidents
   
3. Each panic configuration is limited to 100 responders

NOTE

1. If a user is included in multiple groups, they will inherit the permissions of the group with the highest level of permissions in the following order: notifiers > communicators > responders
2. Dash admins and users must be included in the responders group in order to acknowledge or resolve an incident. If they are not include in any group, they will not be alerted of an incident and will not see incidents in the Active Incident screen.
   
3. Dash admins have the ability to change the members of any group at any time