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If you need support, please access the support page in your account portal or the help section in Dash and select "Open a Support Ticket". If you are unable to log in, please reach out to your Customer Success Representative or email the Relay Support Team here.


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    • Relay Pro

      Help business customer fix issues, answer questions and use the Relay Pro service.
    • Popular Articles

    • How to use a Relay Device

      Objective To better understand how to use a Relay device Environment / Applies To Relay Devices All Relay Service Plans Overview Power a Relay+ Off/On To power on or power off your Relay+ hold down the Volume Up (+) button for 5 seconds. Sending a ...
    • Light Overview

      Objective: Relay devices will have three LED lights enabled at all times to indicate current connectivity status Environment: Relay Devices All Relay Service Plans Overview: Here is a reference to the LED lights you can see from Relay devices White ...
    • Relay Device Won't Power On

      Symptoms Relay device will not power on Environment/Applies To Relay Devices Resolution Remove the Relay device from its case if one is in use Connect the Relay device to the USB-C charging cable and charging brick that came in the box Plug the ...
    • How to Use the Relay Translate Feature

      Objective Learn how to use the translate feature from a Relay device Environment/Applies To Relay devices Relay Essentials, Pro, or Enterprise plans Procedure Press and hold the Relay Assistant button on a relay and say "Translate [language]" where ...
    • Beacon Configuration and Installation

      Note: This article only applies to Relay accounts utilizing our Indoor Location Services Overview Relay's location beacons are designed specifically to work with your Relays in order to provide indoor location information for your day-to-day ...