Relay Device Won't Power On

Relay Device Won't Power On

Symptoms

  1. Relay device will not power on

Environment/Applies To

  1. Relay Devices

Resolution

  1. Remove the Relay device from its case if one is in use
  2. Connect the Relay device to the USB-C charging cable and charging brick that came in the box
  3. Plug the charging brick into a wall outlet
  4. Leave connected to the charger for at least 30 minutes
  5. Press the Volume Up (+) button for 60 seconds or until the Relay device powers on
  6. If the Relay device doesn't power on, contact support


    • Related Articles

    • How to Identify a Relay Device

      Objective Identifying a Relay device Environment/Applies To Relay Devices Dash Procedure If the Relay device is powered on and online, showing 3 white LEDs Tap the assistant button and the device will say it's name and the channel that it's on RelayM ...

    • How to use a Relay Device

      Objective To better understand how to use a Relay device Environment / Applies To Relay Devices All Relay Service Plans Overview Power a Relay+ Off/On To power on or power off your Relay+ hold down the Volume Up (+) button for 5 seconds. Sending a ...

    • Relay Device is Offline

      Symptoms Relay device is offline showing 3 Red LEDs Environment/Applies To Relay Devices Resolution Remove the Relay device from its case if one is in use Tap the Assistant Button to see if the device will provide you an error or reconnect If you are ...

    • Relay Device has No Audio

      Symptoms Relay device has no audio Environment/Applies To Relay Devices Resolution Remove the Relay device from its case if one is in use Tap the Volume Up (+) button multiple times to ensure the volume is on high Tap the Assistant button so the ...

    • Relay Texting Overview

      Environment / Applies To Relay Dash Relay Pro App Relay Essentials, Pro, and Enterprise Service Plans Note: Message History must be enabled for relay texting to work. For information on how to enable, reference this article Overview Texting reduces ...