Relay Device Won't Power On

Relay Device Won't Power On

Symptoms

  1. Relay device will not power on

Environment/Applies To

  1. Relay+
  2. RelayX

Resolution

  1. Remove the Relay device from its case if one is in use
  2. Connect the Relay device to the USB-C charging cable and charging brick that came in the box
  3. Plug the charging brick into a wall outlet
  4. Leave connected to the charger for at least 30 minutes
  5. Press the Volume Up (+) button for 60 seconds or until the Relay device powers on
  6. If the Relay device doesn't power on, contact support


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