Light Overview

Relay+ devices will have three LED lights enabled at all times to indicate current connectivity status.

Here is a reference to the LED lights you can see from your device:

White LED Arc: 3 White LED lights at the top of the Talk button, indicates that the device is connected and able to send and receive messages.

Red LED Arc: 3 Red LED lights at the top of the Talk button, indicates that the device is NOT connected and is unable to send and receive messages. 

Purple LED Arc: 3 Purple LED lights at the top of the Talk button, indicates that the device is in Do Not Disturb (DND) mode, connected but unable to send and receive messages while DND is on.

White LED Arc with Two Blue LEDs: 3 White LED lights at the top of the Talk button, with two Blue LED lights on the left and right side of the White LED arc indicates that a Bluetooth headset is paired and connected with the device.

Other Lights:

1. If the entire ring is pulsing red, the device's battery is below 10%. 
2. If the entire ring is flashing green, this device has a missed message from a direct chat. (Tap the Assistant button to listen to and clear that missed message)
   
3. If the device has a spinning orange LED, a panic alert has been created on this device. 
   
4. If the device is breathing orange, a panic alert has been acknowledged, but not resolved. 

• Related Articles

• Relay Texting Overview

  Environment / Applies To Relay Dash Relay Pro App Relay Essentials, Pro, and Enterprise Service Plans Note: Message History must be enabled for relay texting to work. For information on how to enable, reference this article Overview Texting reduces ...

• Panic and Incident Overview

  Environment / Applies To Relay Dash Relay Essentials, Pro, and Enterprise Service Plans Relay Device Users Panic Panic Alerts are a way for a Relay to alert a group on their account that something is wrong. It is a general emergency situation alert, ...

• Relay Dashboard: Account Tab

  Overview The Account page within Dash is where you can manage your Relay account's users, channels, and additional settings. The account page consists of the following sub-categories: Fleet Overview Fleet overview serves as your home screen within ...

• Relay+ Buttons and Physical Layout

  Objective To better understand the buttons and physical layout of Relay Devices Environment / Applies To Relay+ Devices All Relay Service Plans Overview The Relay device has 4 buttons, some with multiple uses. Let's get to know your Relay. TALK: ...

• Channel Management

  Overview Channels are how your Relays and users will communicate across devices, Dash, and the Relay app. Channels can be completely customized to fit your team's specific needs and can be created and modified at any time. Creating or Deleting ...