Light Overview

Light Overview

Relay+ devices will have three LED lights enabled at all times to indicate current connectivity status.

Here is a reference to the LED lights you can see from your device:

White LED Arc: 3 White LED lights at the top of the Talk button, indicates that the device is connected and able to send and receive messages.

Red LED Arc: 3 Red LED lights at the top of the Talk button, indicates that the device is NOT connected and is unable to send and receive messages. 

Purple LED Arc: 3 Purple LED lights at the top of the Talk button, indicates that the device is in Do Not Disturb (DND) mode, connected but unable to send and receive messages while DND is on.

White LED Arc with Two Blue LEDs: 3 White LED lights at the top of the Talk button, with two Blue LED lights on the left and right side of the White LED arc indicates that a Bluetooth headset is paired and connected with the device.

Other Lights:
  1. If the entire ring is pulsing red, the device's battery is below 10%. 
  2. If the entire ring is flashing green, this device has a missed message from a direct chat. (Tap the Assistant button to listen to and clear that missed message)
  3. If the device has a spinning orange LED, a panic alert has been created on this device. 
  4. If the device is breathing orange, a panic alert has been acknowledged, but not resolved. 

    • Related Articles

    • Relay Dashboard: Account Tab

      Overview The Account page within Dash is where you can manage your Relay account's users, channels, and additional settings. The account page consists of the following sub-categories: Fleet Overview Fleet overview serves as your home screen within ...
    • Beacon Configuration and Installation

      Note: This article only applies to Relay accounts with our Indoor Location Service (i.e. Pro Plan with Indoor Location) Overview Relay's location beacons are designed specifically to work with your Relays in order to provide indoor location ...
    • Channel Management

      Overview Channels are how your Relays and users will communicate across devices, Dash, and the Relay app. Channels can be completely customized to fit your team's specific needs and can be created and modified at any time. Creating or Deleting ...
    • How to Identify a Relay+ Device

      Objective Identifying a Relay+ device Environment/Applies To Relay+ Dash Procedure If the Relay + device is powered on and online, showing 3 white LEDs Tap the assistant button and the device will say it's name and the channel that it's on If the ...
    • How to Manually Update Your Devices Firmware

      Objective Update your Relay + device to the latest firmware Environment/Applies To Dash Relay + Device Procedure Navigate to Dash Login using your credentials Ensure the device is Powered on and showing 3 white LEDs Under Account click Users on the ...