How to use a Relay Device

How to use a Relay Device

Objective

  1. To better understand how to use a Relay device

Environment / Applies To

  1. Relay Devices
  2. All Relay Service Plans

Overview

Power a Relay+ Off/On
  1. To power on or power off your Relay+ hold down the Volume Up (+) button for 5 seconds.             
Sending a Message on Relay+
  1. Press and hold the talk button, and say your message. Release the button when finished. 



Making a Call with Relay+ (Relay Essentials, Pro, and Enterprise Plan only)
  1. Press and hold the Relay Assistant button, then say your command:
    1. Call <Device Name> to call a specific Relay+
    2. The user receiving the call will hear the name of the caller, followed by a double beep. This will create a temporary private channel between the two users.
    3. To send a message in a call, press and hold the talk button. The Relays LEDs will light up green when sending or receiving a message. 
    4. Calls will automatically end after 10 seconds if inactivity from either user. Users will hear a beep, then will return to their previous channel. 

Using Relay Assistant on Relay+
  1. Changing Channels - Press and hold the Relay Assistant button, then say your command.
    1. <Group Name> to switch to a specific channel
  2. Relay Assistant Commands - Press and hold the Relay Assistant button, then say your command. 
    1. "Battery" to check battery life
    2. "Name" to identify the device
    3. "Time" to hear the current time
    4. "Weather" to hear your local forecast

  1. Note: Tap the Relay Assistant button one time to hear the name of the device and the current channel. Continue to tap the Relay Assistant button to cycle between available channels. 

Adjusting the Volume on a Relay+
  1. Volume Up (+) button when tapped will turn up your volume.  
  2. Volume Down (-) button when tapped will turn down your volume. 

 

How to use a RelayX or RelayM Device

Power RelayX or RelayM Off/On
To power on or power off your Relay hold down the Volume Up (+) button for 5 seconds.  

Alternative Way to Power on a RelayX
  • Click into the Menu using the top Right navigation button
  • Selecting Power Options: The option to power off or reboot the device            



    • Sending a Message on RelayX or RelayM
    1. Press and hold the center button, and say your message. Release the button when finished. 


    Making a Call with RelayX or RelayM (Relay Essentials, Pro, and Enterprise Plan only)
    1. Press and hold the Relay Assistant button, then say your command:
      1. Call <Device Name> to call a specific Relay
      2. The user receiving the call will hear the name of the caller, followed by a double beep. This will create a temporary private channel between the two users.
      3. To send a message in a call, press and hold the talk button. The Relays LEDs will light up green when sending or receiving a message. 
      4. Calls will automatically end after 10 seconds if inactivity from either user. Users will hear a beep, then will return to their previous channel. 


    Using Relay Assistant on RelayX or RelayM

    Changing Channels via Relay Assistant

    1. Press and hold to use the Relay Assistant and say the name of the Channel you are switching to
    2. Switched Channels will display on the screen

    Changing Channels via Screen

    1. Continue tapping the Relay Assistant button to cycle through all of the channels that your Relay is a member of
    2. Press and hold the Relay Assistant button, say the name of the channel you'd like to switch to, then release the button
    3. Your Relay will confirm which channel it has changed to

    Relay Assistant Commands

    1. Press and hold the Relay Assistant button, then say your command. 
    2. "Battery" to check battery life
    3. "Name" to identify the device
    4. "Time" to hear the current time
    5. "Weather" to hear your local forecast
      1. Note: You can view battery, name, and time via the Relay Screen


    Adjusting the Volume on a RelayX or RelayM
    1. VOLUME UP (+):  Hold Volume Up for 5 seconds to power on the device. Hold again for 5 seconds to power off. Press Volume Up to increase the volume. 
    2. VOLUME DOWN (-):  Press Volume Down to decrease the volume. Hold Volume Down for 5-10 seconds to restart the device.


    ​ 
    ​
     
     





      • Related Articles

      • Relay Device is Offline

        Symptoms Relay device is offline showing 3 Red LEDs Environment/Applies To Relay Devices Resolution Remove the Relay device from its case if one is in use Tap the Assistant Button to see if the device will provide you an error or reconnect If you are ...

      • Relay Device Won't Power On

        Symptoms Relay device will not power on Environment/Applies To Relay Devices Resolution Remove the Relay device from its case if one is in use Connect the Relay device to the USB-C charging cable and charging brick that came in the box Plug the ...

      • Relay Device has No Audio

        Symptoms Relay device has no audio Environment/Applies To Relay Devices Resolution Remove the Relay device from its case if one is in use Tap the Volume Up (+) button multiple times to ensure the volume is on high Tap the Assistant button so the ...

      • Relay Device has a Spinning LED

        Symptoms Relay device stuck with a spinning LED (Any Color) Environment/Applies To Relay Devices Resolution Remove the Relay device from its case if one is in use Press the Volume Up (+) button for 60 seconds or until the Relay vibrates If the above ...

      • How to Use the Relay Translate Feature

        Objective Learn how to use the translate feature from a Relay device Environment/Applies To Relay devices Relay Essentials, Pro, or Enterprise plans Procedure Press and hold the Relay Assistant button on a relay and say "Translate [language]" where ...