How to Connect a Bluetooth Headset to a Relay

How to Connect a Bluetooth Headset to a Relay

Relays have the ability to add a Bluetooth headset through Dash, the Relay app or the Relay itself. The following headsets have been verified to work with Relay and are available for purchase on Amazon:
  1. BlueParrot M300-XT
  2. Jabra Talk 45
  3. Jabra Talk 65
  4. Shockz OpenComm 2
  5. Jabra Perform 45
*Jabra Perform 45's push-to-talk (PTT) function is not compatible with Relay's push-to-talk function. In order to use Relay's PTT function, you'll need to use the buttons on the Relay device.

These headsets have been validated to work with Relay as intended. While other Bluetooth headsets can connect to your Relay devices, the reliability and functionality available for each may vary. We do not guarantee compatibility of any third-party headsets.

Please note: the volume of the Bluetooth headset is independent of the Relay's volume control.  For example, when the volume is changed on the Bluetooth headset, the volume of the headset will change, not the Relay device.

Connecting a Headset From a Relay

  1. Ensure your Bluetooth headset is in pairing mode
  2. Press and hold the Relay assistant button while saying "connect bluetooth" then release the button
  3. Your Relay will search for nearby Bluetooth devices
  4. If a Bluetooth headset is recognized your Relay will announce it is connecting to the headset
  5. Once connected, your Relay will indicate it has a Bluetooth connection with two blue LED's at the 3 and 9 o'clock positions



Connecting a Headset via NFC

  1. Ensure your Bluetooth headset is in pairing mode
  2. Tap the Bluetooth headset to the back of the Relay
  3. The Relay will vibrate to confirm the pairing was successful
  4. Once connected, your Relay will indicate it has a Bluetooth connection with two blue LED's at the 3 and 9 o'clock positions

Connecting a Headset in Dash

  1. Ensure your Bluetooth headset is in pairing mode
  2. Open Dash and select the accounts tab
  3. Click on users
  4. Click on Bluetooth Pairing
  5. Select the correct headset from the list of available Bluetooth devices to pair that headset
  6. Once connected, your Relay will indicate it has a Bluetooth connection with two blue LED's at the 3 and 9 o'clock positions

Connecting a Headset Through the Relay App

  1. Ensure your Bluetooth headset is in pairing mode
  2. Tap settings
  3. Tap Bluetooth Headsets (under Manage Devices)
  4. Tap on the Relay you want to pair the headset with
  5. Tap on the headset you want to pair with
  6. Once connected, your Relay will indicate it has a Bluetooth connection with two blue LED's at the 3 and 9 o'clock positions



    • Related Articles

    • How to Unpair a Bluetooth Headset From a Relay

      Objective Unpair a Bluetooth headset from a Relay+ Environment/Applies To Relay+ Devices Procedure Unpair Bluetooth Headset from a Relay Press and hold the Relay assistant button while saying "disconnect bluetooth" then release the button Additional ...
    • Relay+ has No Audio

      Symptoms Relay+ has no audio Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Tap the Volume Up (+) button multiple times to ensure the volume is on high Tap the Assistant button so the device will tell you ...
    • Relay+ Won't Power On

      Symptoms Relay+ will not power on Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Connect the Relay+ to the USB-C charging cable and charging brick that came in the box Plug the charging brick into a wall ...
    • Relay Dashboard: Account Tab

      Overview The Account page within Dash is where you can manage your Relay account's users, channels, and additional settings. The account page consists of the following sub-categories: Fleet Overview Fleet overview serves as your home screen within ...
    • How to Obtain the MAC Addresses for Relay Devices

      Objective In some circumstances, in order to connect Relay devices to wifi, sites will have to whitelist the Relay Device MAC Addresses. Environment / Applies To Relay Devices Relay Dash Procedure Log into dash.relaypro.com Type MAC into the search ...