Troubleshooting
Relay+ is Offline
Symptoms Relay+ is offline showing 3 Red LEDs Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Tap the Assistant Button to see if the device will provide you an error or reconnect If you are provided with an ...
Relay+ has No Audio
Symptoms Relay+ has no audio Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Tap the Volume Up (+) button multiple times to ensure the volume is on high Tap the Assistant button so the device will tell you ...
Relay+ has a Spinning LED
Symptoms Relay+ stuck with a spinning LED (Any Color) Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Press the + button for 60 seconds or until the Relay vibrates If the above steps do not fix the issue, ...
Relay+ Won't Power On
Symptoms Relay+ will not power on Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Connect the Relay+ to the USB-C charging cable and charging brick that came in the box Plug the charging brick into a wall ...