Relay Device has No Audio

Relay Device has No Audio

Symptoms

  • Relay device has no audio

Environment/Applies To

  1. Relay+
  2. RelayX

Resolution

  1. Remove the Relay device from its case if one is in use
  2. Tap the Volume Up (+) button multiple times to ensure the volume is on high
  3. Tap the Assistant button so the device will tell you its name
  4. If no audio provided, please reboot the device by holding the Volume Down (-) button for 5 seconds
  5. If the device still does not have audio, contact support.
  6. If you have an available headset, please test to see if the audio plays through the headset.
  7. If it plays through the headset and not the Relay+ device, please contact support. 

    • Related Articles

    • How to Identify a Relay+ Device

      Objective Identifying a Relay+ device Environment/Applies To Relay+ Dash Procedure If the Relay + device is powered on and online, showing 3 white LEDs Tap the assistant button and the device will say it's name and the channel that it's on If the ...

    • Relay Device is Offline

      Symptoms Relay device is offline showing 3 Red LEDs Environment/Applies To Relay+ RelayX Resolution Remove the Relay device from its case if one is in use Tap the Assistant Button to see if the device will provide you an error or reconnect If you are ...

    • Relay Device Won't Power On

      Symptoms Relay device will not power on Environment/Applies To Relay+ RelayX Resolution Remove the Relay device from its case if one is in use Connect the Relay device to the USB-C charging cable and charging brick that came in the box Plug the ...

    • Relay Device has a Spinning LED

      Symptoms Relay device stuck with a spinning LED (Any Color) Environment/Applies To Relay+ RelayX Resolution Remove the Relay device from its case if one is in use Press the Volume Up (+) button for 60 seconds or until the Relay vibrates If the above ...

    • How to use a Relay+ and RelayX Device

      Objective To better understand how to use a Relay+ and RelayX device Environment / Applies To Relay+ Device RelayX Device All Relay Service Plans Overview Relay+ RelayX How to use a Relay+ Device Power a Relay+ Off/On To power on or power off your ...