Relay Device has No Audio

Relay Device has No Audio

Symptoms

  • Relay device has no audio

Environment/Applies To

  1. Relay Devices

Resolution

  1. Remove the Relay device from its case if one is in use
  2. Tap the Volume Up (+) button multiple times to ensure the volume is on high
  3. Tap the Assistant button so the device will tell you its name
  4. If no audio provided, please reboot the device by holding the Volume Down (-) button for 5 seconds
  5. If the device still does not have audio, contact support.
  6. If you have an available headset, please test to see if the audio plays through the headset.
  7. If it plays through the headset and not the Relay device, please contact support. 

    • Related Articles

    • How to Identify a Relay Device

      Objective Identifying a Relay device Environment/Applies To All Device Types Dash Procedure If the Relay device is powered on and online, showing 3 white LEDs Tap the assistant button and the device will say it's name and the channel that it's on ...

    • Relay ReUp Process

      Objective: To better understand the ReUp process, as well as best practices to ensure the smoothest transition. Environment / Applies To: RelayM or RelayX ReUp Trade In's Relay+ Dash Procedure: When your RelayM's or RelayX's have shipped, you will ...

    • How Are Relay Texts Received?

      Objective To better understand how texts are received on a Relay device, Relay Dash, and the Relay Pro App. Environment / Applies To Relay Dash Relay Pro App Relay Essentials, Pro, and Enterprise Service Plans Relay Device Answer Receiving Texts on ...

    • How to Use Push-to-Talk (PTT) with the Relay App for iPhone

      Objective Understand and use the push-to-talk (PTT) functionality with the Relay app for iPhone Environment/Applies To Relay app for iPhone version 2.13 or later iOS 16 or later Procedure By default, the push-to-talk functionality is automatically ...

    • How to Enable or Disable Do Not Disturb (DND) for a Relay

      Objective To better understand how to turn Do Not Disturb (DND) on and off on a Relay Device Environment / Applies To Relay Devices Relay Dash Procedure Do Not Disturb mode places the Relay in a state where unwanted audio cues, messages, and ...