Relay+ has a Spinning LED

Relay+ has a Spinning LED

Symptoms

  1. Relay+ stuck with a spinning LED (Any Color)

Environment/Applies To

  1. Relay+

Resolution

  1. Remove the Relay+ from its case if one is in use
  2. Press the + button for 60 seconds or until the Relay vibrates
  3. If the above steps do not fix the issue, contact support
Additional 

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