Relay Device has a Spinning LED

Relay Device has a Spinning LED

Symptoms

  1. Relay device stuck with a spinning LED (Any Color)

Environment/Applies To

  1. Relay Devices

Resolution

  1. Remove the Relay device from its case if one is in use
  2. Press the Volume Up (+) button for 60 seconds or until the Relay vibrates
  3. If the above steps do not fix the issue, contact support


    • Related Articles

    • Relay Device is Offline

      Symptoms Relay device is offline showing 3 Red LEDs Environment/Applies To Relay Devices Resolution Remove the Relay device from its case if one is in use Tap the Assistant Button to see if the device will provide you an error or reconnect If you are ...

    • Light Overview

      Objective: Relay devices will have three LED lights enabled at all times to indicate current connectivity status Environment: Relay Devices All Relay Service Plans Overview: Here is a reference to the LED lights you can see from Relay devices White ...

    • Relay Device Won't Power On

      Symptoms Relay device will not power on Environment/Applies To Relay Devices Resolution Remove the Relay device from its case if one is in use Connect the Relay device to the USB-C charging cable and charging brick that came in the box Plug the ...

    • Relay Device has No Audio

      Symptoms Relay device has no audio Environment/Applies To Relay Devices Resolution Remove the Relay device from its case if one is in use Tap the Volume Up (+) button multiple times to ensure the volume is on high Tap the Assistant button so the ...

    • How to Identify a Relay Device

      Objective Identifying a Relay device Environment/Applies To All Device Types Dash Procedure If the Relay device is powered on and online, showing 3 white LEDs Tap the assistant button and the device will say it's name and the channel that it's on ...