Relay+ is Offline

Relay+ is Offline

Symptoms

  1. Relay+ is offline showing 3 Red LEDs

Environment/Applies To

  1. Relay+

Resolution

  1. Remove the Relay+ from its case if one is in use
  2. Tap the Assistant Button to see if the device will provide you an error or reconnect
  3. If you are provided with an error, please reboot the device.
  4. To reboot, hold down the Volume Down (-) button for 5 seconds.
  5. When the device powers back on, if you now see 3 White LEDs the device is back online
  6. If you still see 3 Red LEDs, please contact support


    • Related Articles

    • How to View Location in Dash and the Relay Pro App

      Objective To view the location of a user in Relay Dash or the Relay Pro App Environment / Applies To Relay Dash Relay Pro App Accounts with Relay Essentials, Pro, or Enterprise plans with indoor location Procedure Please Note: Location information ...
    • Relay+ Won't Power On

      Symptoms Relay+ will not power on Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Connect the Relay+ to the USB-C charging cable and charging brick that came in the box Plug the charging brick into a wall ...
    • Relay Asset Tracking

      Relay Asset Tracking Important This article only applies to Relay Accounts with our Relay Pro Plan. If you are unsure of what service plan you have, or want to learn more about what features are included in your plan, contact your Customer Success ...
    • Relay+ has No Audio

      Symptoms Relay+ has no audio Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Tap the Volume Up (+) button multiple times to ensure the volume is on high Tap the Assistant button so the device will tell you ...
    • Relay Texting Overview

      Environment / Applies To Relay Dash Relay Pro App Relay Essentials, Pro, and Enterprise Service Plans Note: Message History must be enabled for relay texting to work. For information on how to enable, reference this article Overview Texting reduces ...