Objective

1. To view the location of a user in Relay Dash or the Relay Pro App

Environment / Applies To

1. Relay Dash
   
2. Relay Pro App
   
3. Accounts with Relay Essentials, Pro, or Enterprise plans with indoor location

Procedure

Please Note:

1. Location information can only be viewed if location tracking has been enabled in Dash. For information on how to enable location history, reference this article.
2. The Relay Pro Plan allows account admins and virtual users to see location information of their Relay Devices, if enabled, using the built in GPS tracking functionality. When outdoors, accuracy is within 3-5 meters, and when indoors accuracy is degraded to 20-30 meters.
   
3. Additionally, the Relay Pro Plan with Indoor Location service allows account admins and virtual users to see both outdoor GPS location, as well as indoor location by utilizing location beacons. Indoor location accuracy is dependent on the configuration and installation of location beacons, but provides room-level accuracy when configured correctly.

Viewing Location in Dash

1. Log in to Dash at dash.relaypro.com
2. Click Location on the left hand side
   
1. For Relay Pro Plan you will see the following sub-menu items:
   
1. Outdoor Locations: This view will show you an outdoor map view of your devices. You can filter between offline, charging, and unassigned devices. 
2. Location History: You are able to access 3 days of indoor and outdoor location history for any device with Location enabled in Dash. Once you select a device, a report of location history will populate dating back 7 days.  
3. Geofence Admin: Geofences allow you to see when a Relay leaves a certain location by setting up a virtual barrier. Once the Relay breaks the barrier, a notification will be sent to your the Relay Pro App, and a location history event will appear in Dash. For information on how to set up a Geofence, reference this article.
2. For Relay Pro Plan with Indoor Location you will see the following sub-menu items
   
1. Indoor Locations: This shows all indoor locations broken out by Buildings and Floors. You can also filter by Offline Users, and Charging User Devices. For information on Indoor Location, reference this article.
   
2. Outdoor Locations: This view will show you an outdoor map view of your devices. You can filter between offline, charging, and unassigned devices. 
3. Location History: You are able to access 3 days of indoor and outdoor location history for any device with Location enabled in Dash.  Once you select a device, a report of location history will populate dating back 7 days.  
4. Geofence Admin: Geofences allow you to see when a Relay leaves a certain location by setting up a virtual barrier. Once the Relay breaks the barrier, a notification will be sent to your the Relay Pro App, and a location history event will appear in Dash. For information on how to set up a Geofence, reference this article.
5. Building Admin: In Building Admin, you are able to create your facility building(s) and import your CSV with room and floor information. You can also upload your floor-plan maps here to visually see device locations on a map. For information on how to import a CSV file, and configure beacons, reference this article.
   
6. Beacons: This is where you can monitor beacons battery life and filter by Low Battery, No Pings, Not Seen Beacons, Unconfigured Beacons. For information on what beacon statuses mean, reference this article.