Relays Buttons and Physical Layout

Relays Buttons and Physical Layout

Objective

  1. To better understand the buttons and physical layout of Relay Devices 

Environment / Applies To 

  1. Relay Devices
  2. All Relay Service Plans

Overview

  1. Relay+, RelayM, and RelayX devices have similar functionality with some differences between models. Let's get to know your Relays. 

Relay+


  1. TALK:  Press and hold to speak with other Relays. Release the button when you are finished. 
    1. Note: There are a series of LED lights around the talk button, for more information about what these lights mean, reference this article.
  2. RELAY ASSISTANT:  Press and hold to use the Relay Assistant. Quick tap to cycle through the enabled channels on the Relay.
  3. VOLUME UP (+):  Hold Volume Up for 5 seconds to power on the device. Hold again for 5 seconds to power off. Press Volume Up to increase the volume. 
  4. VOLUME DOWN (-):  Press Volume Down to decrease the volume. Hold Volume Down for 5-10 seconds to restart the device. 

RelayX & RelayM


  1. TALK:  Press and hold to speak with other Relays. Release the button when you are finished. 
    1. Note: There are a series of LED lights around the talk button, for more information about what these lights mean, reference this article.
  2. RELAY ASSISTANT:  Press and hold to use the Relay Assistant. Quick tap to cycle through the enabled channels on the Relay.
  3. VOLUME UP (+):  Hold Volume Up for 5 seconds to power on the device. Hold again for 5 seconds to power off. Press Volume Up to increase the volume. 
  4. VOLUME DOWN (-):  Press Volume Down to decrease the volume. Hold Volume Down for 5-10 seconds to restart the device.
  5. Push to Talk (PTT): Press and hold the center button to talk, keeping the device 6-8 inches away from your mouth for best audio clarity.
  6. LEFT Navigation Button (RelayX): Left allows you to move through menu options.
  7. RIGHT Navigation Button (RelayX): Right lets you select what is on the screen.

Additional Notes

  1. For information on how to use a Relay Device, reference this article
  2. For information on Relay Assistant Commands, reference this article

    • Related Articles

    • How to Enable the Summon Command for Relays

      Objective Enable the summon command in Relay Dash for use with your Relays Environment/Applies To Dash Owners/Admins Relay Devices Procedure Log into Dash at dash.relaypro.com Under Account click Teams If you want to enable the Summon Command for all ...
    • How to End a Call on a Relay

      Objective End a direct call from a Relay device Environment/Applies To Relay device Procedure Calls automatically end after 10 seconds of inactivity from either user. There is no action needed to end calls. Additional Information For information on ...
    • How to Rename a Relay or User in Dash

      Objective To better understand how to rename Users and Devices in Dash individually and in bulk Environment / Applies To Relay Dash Relay Virtual Users with Edit Permissions Procedure Renaming a Relay or user in Dash is a simple process that can help ...
    • Relay ReUp Process

      Objective: To better understand the ReUp process, as well as best practices to ensure the smoothest transition. Environment / Applies To: RelayM or RelayX ReUp Trade In's Relay+ Dash Procedure: When your RelayM's or RelayX's have shipped, you will ...
    • Beacon Placement Best Practices - Hospitality

      Overview Relay's location beacons are designed specifically to work with your Relays in order to provide indoor location information for your day-to-day operations and during emergency incidents. Installing your location beacons is required before ...