How to Troubleshoot a Beacon

Objective

1. To better understand how to troubleshoot location beacons
   

Environment / Applies To

1. Plans with Indoor Location
   
2. The Relay Pro App
   
3. Relay Device 
   
4. Location Beacons

Procedure

Room Verification 

Room Verification can be used to verify a relay device is in the correct indoor location. It is recommended to run this verification at the beginning of your beacon installation.

1. Log into the Relay Pro App on your phone
   
2. Grab a Relay Device 
3.  Walk to the center of the room where you are testing a beacon
   
4. Open the app and navigate to the Account Tab
   
5. Tap Manage Buildings
   
6. Select the Floor
   
7. Tap on the room you are testing
   
8. Tap Verify
   
9. Tap Room Verification 
   
10. You will be promoted to pick a Relay to scan with, choose the device you have and tap Scan with this Relay
    
11. Tap Start Test
    
1. The test can take up to 60 seconds
   
12. If beacon verifies, tap Test Again, and move to different positions in the room (near the exterior wall, in the bathroom, near the door)
    
13. If verification fails, test 1-2 more locations in the room. if failure persist, reach out to our support team. For information on contacting our support team, reference this article.

Beacon Check 

Beacon Check feature can be used to ensure your location beacons are still broadcasting and in range. 

1. Log into the Relay Pro App on your phone
2.  Walk to the center of the room where you are testing a beacon
   
3. Open the app and navigate to the Account Tab
   
4. Tap Manage Buildings
   
5. Select the Floor
   
6. Tap on the room you are testing
   
7. Tap Verify
8. Tap Beacon Check
   
9. Tap Start Scanning
   
10. Verify that the # of beacon in the room matches the # of beacons reporting
    
11. If there are beacons missing after running the beacon check, reach out to our support team. For information on contacting our support team, reference this article.
    
12. Tap Done

Additional Information 

1. For information on beacon configuration and installation, reference this article 

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