How to Contact Support

How to Contact Support

Objective

  1. Contact Relay Support

Environment/Applies To

  1. Account Portal
  2. Dash

Procedure

Account Portal:

  1. Go to https://relaypro.com/account/support and click Sign In

  2. Click Sign In
  3. Log in with your email address and password

Phone Support

  1. Click Phone Support
  2. Enter your number (or ensure what is listed is correct)
  3. Click Send
  4. You will receive a call from our support line

Open a Support Ticket

  1. Click Open A Support Ticket
  2. Enter your Name
  3. Enter your Email
  4. Select your Classification (whether this is a question, problem or request)
  5. Select the Category that best fits your issue
  6. Enter a Subject that best describes your issue
  7. Enter a detailed description. Please include as much information related to your issue as possible

Knowledge Base

  1. Click View The Knowledge Base
  2. You will be able to search for articles in our knowledge base that may relate to your issue

Dash:

  2. Click Sign In
  3. Log in with your email address and password

Phone Support

  1. Click Phone Support
  2. Enter your number (or ensure what is listed is correct)
  3. Click Send
  4. You will receive a call from our support line

Open a Support Ticket

  1. Click Open A Support Ticket
  2. Enter your Name
  3. Enter your Email
  4. Select your Classification (whether this is a question, problem or request)
  5. Select the Category that best fits your issue
  6. Enter a Subject that best describes your issue
  7. Enter a detailed description. Please include as much information related to your issue as possible

Knowledge Base

  1. Click View The Knowledge Base
  2. You will be able to search for articles in our knowledge base that may relate to your issue
Additional Notes
  1. Support hours are Monday-Friday 8am-12am Eastern
  2. Phone support is limited to Account Owner and Administrator permissions at this time and is not available for all end users.

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