How to Contact Support

How to Contact Support

Objective

  1. Contact Relay Support

Environment/Applies To

  1. Account Portal
  2. Dash

Procedure

Account Portal:

  1. Go to https://relaypro.com/account/support and click Sign In

  2. Click Sign In
  3. Log in with your email address and password

Phone Support

  1. Click Phone Support
  2. Enter your number (or ensure what is listed is correct)
  3. Click Send
  4. You will receive a call from our support line

Open a Support Ticket

  1. Click Open A Support Ticket
  2. Enter your Name
  3. Enter your Email
  4. Select your Classification (whether this is a question, problem or request)
  5. Select the Category that best fits your issue
  6. Enter a Subject that best describes your issue
  7. Enter a detailed description. Please include as much information related to your issue as possible

Knowledge Base

  1. Click View The Knowledge Base
  2. You will be able to search for articles in our knowledge base that may relate to your issue

Dash:

  2. Click Sign In
  3. Log in with your email address and password

Phone Support

  1. Click Phone Support
  2. Enter your number (or ensure what is listed is correct)
  3. Click Send
  4. You will receive a call from our support line

Open a Support Ticket

  1. Click Open A Support Ticket
  2. Enter your Name
  3. Enter your Email
  4. Select your Classification (whether this is a question, problem or request)
  5. Select the Category that best fits your issue
  6. Enter a Subject that best describes your issue
  7. Enter a detailed description. Please include as much information related to your issue as possible

Knowledge Base

  1. Click View The Knowledge Base
  2. You will be able to search for articles in our knowledge base that may relate to your issue
Additional Notes
  1. Support hours are Monday-Friday 8am-12am Eastern
  2. Phone support is limited to Account Owner and Administrator permissions at this time and is not available for all end users.

    • Related Articles

    • Relay+ has No Audio

      Symptoms Relay+ has no audio Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Tap the Volume Up (+) button multiple times to ensure the volume is on high Tap the Assistant button so the device will tell you ...

    • Relay+ has a Spinning LED

      Symptoms Relay+ stuck with a spinning LED (Any Color) Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Press the + button for 60 seconds or until the Relay vibrates If the above steps do not fix the issue, ...

    • Relay+ Won't Power On

      Symptoms Relay+ will not power on Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Connect the Relay+ to the USB-C charging cable and charging brick that came in the box Plug the charging brick into a wall ...

    • Relay+ is Offline

      Symptoms Relay+ is offline showing 3 Red LEDs Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Tap the Assistant Button to see if the device will provide you an error or reconnect If you are provided with an ...

    • How to Manually Update Your Devices Firmware

      Objective Update your Relay + device to the latest firmware Environment/Applies To Dash Relay + Device Procedure Navigate to Dash Login using your credentials Ensure the device is Powered on and showing 3 white LEDs Under Account click Users on the ...