How Relay Calling Works

How Relay Calling Works

Important Note:
  1. This article references an update to Relay's 1-to-1 calling feature which has not yet been rolled out to all accounts. If you're interested in moving to the new calling functionality outlined below, please reach out to customersuccess@relaypro.com and a member of our Customer Success team will be happy to assist you.

Objective

  1. To better understand how Relay Calling works on a device, the Relay Pro App, and Relay Dashboard

Environment / Applies To

  1. Essentials, Pro, and Enterprise Service Plans
  2. Relay Devices
  3. Dash
  4. Relay Pro App

Overview

  1. Relay calling creates a temporary private channel between two users for direct communication. Once in the channel, users can use the Talk button to send messages just like normal communications.
  2. When sending and receiving messages during a call, the LED's will turn green instead of blue
  3. When receiving a call, users will hear the caller's name followed by a beep, signaling the call has begun.
  4. After 10 seconds of inactivity from either user, both users in the call will hear a beep, signaling the call has automatically ended. Users will return to their previous channel.
  5. If a call is missed, Dash and App users will see a notification for a missed call.

Additional Information 

  1. For more information on how to place a call, reference this article 


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