How Are Relay Texts Received?

How Are Relay Texts Received?

Objective 

  1. To better understand how texts are received on a Relay device, Relay Dash, and the Relay Pro App. 

Environment / Applies To 

  1. Relay Dash
  2. Relay Pro App
  3. Relay Essentials, Pro, and Enterprise Service Plans
  4. Relay Device 

Answer 

Receiving Texts on Relay Devices

  1. Relay devices will hear the audio transcription of the text message play out. 

Receiving Texts in the Relay Pro App

  1. App users will receive a notification that a message has been sent on the channel and may tap the notification or the message history icon to read the message. 

Receiving Texts in Dash

  1. Dash users will not receive a notification, but can read the message in the message history

Additional Information 

  1. For information on how to send a text, reference this article 
  2. For information on how to view texting message history, reference this article

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