Environment / Applies To 

1. Relay Service Plans with the TeamTranslate
   
2. Relay Devices 
   
3. Relay Dash
   

Answer 

1. TeamTranslate allows you to configure 30+ different languages for a device and translate messages in real time across Relay channels. When a device’s TeamTranslate language is configured to something other than English, any spoken messages will be received by that device first as they are spoken, and then translated into the configured language.
   
2. TeamTranslate also offers Secondary Languages for bilingual speakers. This new feature eliminates unnecessary  translations if a message comes through in a user's secondary language. If a user's native language is English, but is also fluent in Spanish, their primary language can be set as English, and Secondary language as Spanish. This way, if a Spanish speaking employee sends a message to this user, it avoids an unnecessary translation. 

Additional Information 

1. For information on how to set up a device(s) TeamTranslate language and Secondary Languages, reference this article.
   

2. TeamTranslate is an add-on feature and is not included in our standard Relay service plans. If you’re interested in adding this feature to your account, please reach out to your Customer Success Representative or customersuccess@relaypro.com for more information.