How to Identify a Relay+ Device

How to Identify a Relay+ Device

Objective

  1. Identifying a Relay+ device

Environment/Applies To

  1. Relay+
  2. Dash

Procedure

If the Relay + device is powered on and online, showing 3 white LEDs
  1. Tap the assistant button and the device will say it's name and the channel that it's on
If the Relay + is not able to power on or has no audio
  1. Check underneath the USB port with a light to find the last 8 digits of the IMEI number
If the Relay + still has it's white sticker on the back of the Relay
  1. The IMEI number can be used to identify the device

Additional Notes

  1. Dash can be used to keep an inventory of your Relay + devices, please see this article . 


    • Related Articles

    • How to use a Relay+ and RelayX Device

      Objective To better understand how to use a Relay+ and RelayX device Environment / Applies To Relay+ Device RelayX Device All Relay Service Plans Overview Relay+ RelayX How to use a Relay+ Device Power a Relay+ Off/On To power on or power off your ...

    • Relay+ has No Audio

      Symptoms Relay+ has no audio Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Tap the Volume Up (+) button multiple times to ensure the volume is on high Tap the Assistant button so the device will tell you ...

    • Relay+ is Offline

      Symptoms Relay+ is offline showing 3 Red LEDs Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Tap the Assistant Button to see if the device will provide you an error or reconnect If you are provided with an ...

    • How Relay Calling Works

      Objective To better understand how Relay Calling works on a device, the Relay Pro App, and Relay Dashboard Environment / Applies To Essentials, Pro, and Enterprise Service Plans Relay Devices Dash Relay Pro App Overview Relay calling creates a ...

    • How to View Your Device and User Inventory in Dash

      Objective View all devices, users, and a subset of related information within dash Environment/Applies To Relay Dash Procedure Sign in to Dash Under Account click Inventory A table will be shown with the following information Device/User Name User ...