How to Obtain the MAC Addresses for Relay Devices

How to Obtain the MAC Addresses for Relay Devices

Objective

  1. In some circumstances, in order to connect Relay devices to wifi, sites will have to whitelist the Relay Device MAC Addresses.

Environment / Applies To

  1. Relay Devices
  2. Relay Dash 

Procedure

  1. Log into dash.relaypro.com
  2. Type MAC into the search bar 
  3. Click Device MAC Addresses 
  4. A list with all mac address will pop up, from here you can Copy to Clipboard
  5. Send this list to the Network Admin, or IT department to whitelist

Additional Notes

For information on how to set up wifi, reference this article

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