How to Ensure you Receive Emails From Relay

How to Ensure you Receive Emails From Relay

Objective

Please ensure you take the following step to ensure you receive emails from Relay 

Environment / Applies To

  1. Account contacts expected to receive emails from Relay

Procedure

To ensure emails are received from Relay please take the following action 
  1. Work with your IT Department to whitelist the *.relaypro.com domain. This is also known as adding our domain to a safe sender list.
Important 
As Relay uses multiple email systems, please ensure you are including the asterisk (*) prior to the period (.) and relaypro.com when whitelisting our domain. The full record entry should be *.relaypro.com

Additional Notes

  1. Receiving emails is essential while having a Relay account. You will need emails for account set up, password reset, billing information, and more. For information on what an account email is used for reference this link.


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