How to Ensure you Receive Emails From Relay

How to Ensure you Receive Emails From Relay

Objective

Please ensure you take the following step to ensure you receive emails from Relay 

Environment / Applies To

  1. Account contacts expected to receive emails from Relay

Procedure

To ensure emails are received from Relay please take the following action 
  1. Work with your IT Department to whitelist the *.relaypro.com domain. This is also known as adding our domain to a safe sender list.
Important 
As Relay uses multiple email systems, please ensure you are including the asterisk (*) prior to the period (.) and relaypro.com when whitelisting our domain. The full record entry should be *.relaypro.com

Additional Notes

  1. Receiving emails is essential while having a Relay account. You will need emails for account set up, password reset, billing information, and more. For information on what an account email is used for reference this link.


    • Related Articles

    • What Information is Included in Beacon Status Report Emails?

      Answer Beacon(s) Not Seen: If any of your beacons have not been “seen” by a Relay within the last 14 days, their configuration information will be shown. Reasons for a beacon not being seen could be that the beacon has been tampered with or removed, ...

    • How to Reset your Relay Account and Dash Password

      Objective Reset your Relay Dash/Account password Environment/Applies to Relay Dash Relay Account Portal Account owners, admins, virtual users, or billing contacts Procedure Visit https://dash.relaypro.com Enter the email address associated with your ...

    • How to Receive Beacon Status Reports

      Objective Sign up to receive a monthly beacon status report Environment/Applies To Dash Procedure Go to dash.relaypro.com and click Sign In Log in with your email address and password On the left side, click Location Click on Beacons Click on Email ...

    • Relay W9 Form

      As a Vendor, Relay wants to ensure you have the most updated W-9 Form to provide you our Taxpayer Identification Number and Certification. Please follow this link to obtain your copy.

    • Relay+ has No Audio

      Symptoms Relay+ has no audio Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Tap the Volume Up (+) button multiple times to ensure the volume is on high Tap the Assistant button so the device will tell you ...