How to Configure Override

How to Configure Override

Overview: 

Override is included with the Scan and Override add-on. It allows an authorized user to interrupt an incoming voice message and immediately transmit a higher-priority message.
This article explains how to enable Override for a user and how the feature works during communication.
Environment: 
  1. Relay Dash
  2. Relay Admin App
  3. Relay Devices
  4. Accounts with the Scan and Override add-on
  5. Administrators with permission to manage users

How to Set Up Override:

Enable Override in Relay Dashboard
  1. Log into dash.relaypro.com 
  2. Under Account, click Users
  3. Click into the specific user you want to configure
  4. Select Override
  5. Click Yes to enable it for that user
Repeat these steps for each user who should have access to Override.

Enable Override in the Relay Admin App
  1. Open the Relay Admin App and sign in.
  2. Under Account, click Users
  3. Click into the specific user you want to configure
  4. Select Override
  5. Click Yes to enable it for that user

How Override Works (once enabled):

  • On a device: press and hold the Talk button during an incoming message to interrupt it; the other message ends and yours begins
  • In Dash: press and hold the talk button while an incoming message is coming in
Notes
If two users with override are both messaging at same time, the newest message would take priority.  

Additional Information:

  2. Override is available only to users for whom the setting has been enabled.
  3. Your account must include the Scan and Override add-on.