Panic & Incident Alerts
What is the Difference Between Panic and Incidents?
Environment / Applies To Relay Essentials, Pro, and Enterprise Service Plans Answer Incident Workflows allow accounts to have more customized panic-like situations instead of one general panic incident. Panic is a general alert that can mean any ...
Panic and Incident Overview
Environment / Applies To Relay Dash Relay Essentials, Pro, and Enterprise Service Plans Relay Device Users Panic Panic Alerts are a way for a Relay to alert a group on their account that something is wrong. It is a general emergency situation alert, ...
How to Set Up Color Code & Custom Phrase Incidents
Objective • To better understand how to set up and customize incidents Environment / Applies To Relay Dash Relay Essentials, Pro, and Enterprise Service Plans
Procedure Please Note: Custom Phrase incidents are only available on Pro or Enterprise ...
How to Initiate Incident Dispatch
How to Initiate Incident Dispatch Objective To better understand how to initiate Incident Dispatch Environment / Applies To Relay Dash Relay Pro App Relay Pro and Enterprise Service Plans Procedure Initiating Incident Dispatch from Dash Log into Dash ...
How to Initiate an Incident
Objective To better understand how to initiate an incident workflow Environment / Applies To Relay Essentials, Pro, and Enterprise Service Plans Relay Device Users Color Code and Custom Phrase incidents Procedure Please Note: The following only ...
Panic Alert Configurations, Roles, and Permissions
Overview Relay Panic Alerts can be configured in two ways; using our standard configuration or using advanced responder groups. Below is a summary of each configuration, as well as the various roles and permissions as it pertains to hardware users, ...
How to Remove an Email Address from Receiving Panic & Incident Alerts
Objective Remove an email address from receiving Relay panic and Incident alert email notifications Environment/Applies To Account owners and administrators Relay Essentials, Pro, and Enterprise Service Plans Relay Dash Procedure Note: Panic email ...
How to Configure Panic & Incident Alert Email Notifications
Objective Enable email notifications for panic and Incident alerts and resolutions Environment/Applies To Account Owners and Admins Relay Essentials, Pro, and Enterprise Plan Relay Dash Procedure Note: Panic email notifications require an updated ...
How to Acknowledge and Resolve a Panic or Incident
Objective To better understand how to acknowledge and resolve panic and incidents Environment / Applies To Relay Dash Relay Pro App Relay Essentials, Pro, and Enterprise Plans Acknowledging a Panic or Incident Once a Panic or Incident Alert has been ...
Panic and Incident Test Best Practices
Objective To better understand how to do panic and incident testing when setting up Relay Environment / Applies To Relay Dash Relay Pro App Relay Essentials, Pro, and Enterprise service plans Relay Devices Before the Test Ensure that all employees ...