Panic & Incident Alerts
Panic and incident Overview
Environment / Applies To Relay Dash Relay Essentials, Pro, and Enterprise Service Plans Relay Device Users Panic Panic Alerts are a way for a Relay to alert a group on their account that something is wrong. It is a general emergency situation alert, ...
How to Set Up Color Code & Custom Phrase Incidents
Objective To better understand how to set up and customize incidents Environment / Applies To Relay Dash Relay Essentials, Pro, and Enterprise Service Plans Procedure Please Note: Custom Phrase incidents are only available on Pro or Enterprise plans. ...
Panic Alert Configurations, Roles, and Permissions
Overview Relay Panic Alerts can be configured in two ways; using our standard configuration or using advanced responder groups. Below is a summary of each configuration, as well as the various roles and permissions as it pertains to hardware users, ...
How to Remove an Email Address from Receiving Panic & Incident Alerts
Objective Remove an email address from receiving Relay panic and Incident alert email notifications Environment/Applies To Account owners and administrators Relay Essentials, Pro, and Enterprise Service Plans Relay Dash Procedure Note: Panic email ...
How to Configure Panic & Incident Alert Email Notifications
Objective Enable email notifications for panic and Incident alerts and resolutions Environment/Applies To Account Owners and Admins Relay Essentials, Pro, and Enterprise Plan Relay Dash Procedure Note: Panic email notifications require an updated ...
How to Acknowledge and Resolve a Panic or Incident
Objective To better understand how to acknowledge and resolve panic and incidents Environment / Applies To Relay Dash Relay Pro App Relay Essentials, Pro, and Enterprise Plans Acknowledging a Panic or Incident Once a Panic or Incident Alert has been ...
How to Acknowledge and Resolve a Panic or Incident
Objective To better understand how to acknowledge and resolve panic and incidents Environment / Applies To Relay Dash Relay Pro App Relay Essentials, Pro, and Enterprise Plans Acknowledging a Panic or Incident Once a Panic or Incident Alert has been ...
Panic and Incident Test Best Practices
Objective To better understand how to do panic and incident testing when setting up Relay Environment / Applies To Relay Dash Relay Pro App Relay Essentials, Pro, and Enterprise service plans Relay Devices Before the Test Ensure that all employees ...