Support

Contact Support

  • If you have our FAMILY RELAY product please use the "?" icon in your app or visit the Family Relay Support Page
  • If you have our BUSINESS RELAY product, please access the support page in your account portal and select "Open a Support Ticket". If you are unable to log in, please reach out to your Customer Success Rep or email the Business Support Team here.

    • Recent Articles

    • Relay Assistant Commands

      Relay Assistant Commands There are several different commands available for the Relay device. These commands can be accessed by pressing and holding down the assistant/channel button as seen below: While holding down this button, state one of the ...
    • Setting up your building in Dash

      Go into Dash and select "Location" from the far left side of Dash. From there, select "Building Admin" just to the right of the main menu.  Once there, select "Create Building" at the top of the page. This will bring up a setup wizard that will ask ...
    • What Languages Can Relay Translate?

      Environment/Applies To Pro Plan or Enterprise Plan Answer Relay supports the following languages for the translate feature: Arabic Dutch English French German Hindi Icelandic Indonesian Italian Japanese Korean Mandarin (Chinese) Norwegian Polish ...
    • How to Use the Relay Translate Feature

      Objective Learn how to use the translate feature from a Relay device Environment/Applies To Relay devices on a Pro Plan or Enterprise Plan Procedure Ensure you have enabled the translate feature in Dash Press and hold the Relay Assistant button on a ...
    • How to Enable Translate in Dash

      Objective Enable the translate function for all Relays on your account via Dash Environment/Applies To Dash Pro Plan or Enterprise Plan Procedure Go to dash.relaypro.com and click Sign In Log in with your email address and password On the left side, ...
    • Popular Articles

    • How to use a Relay+

      How to Use A Relay+   Welcome to Relay: How does Relay+ work from Relay on Vimeo. Powering a Relay Off/On: To power on or power off your Relay hold down the Volume Up (+) button for 5 seconds.                                Sending a Message: Press ...
    • Relay Dashboard: Account Tab

      ​ Dash Account: Go to dash.relaypro.com and sign in using your email and password. This will take you to your personal Dash view that allows you to manage and communicate with your fleet.  Fleet Overview: This tab will show you a quick overview of ...
    • Relay Device Troubleshooting Guide

      Relay Device Not Powering On/Unresponsive Issue presented as: No LEDs appearing on the Relay after being connected to a charger for 3+ hours No response from Relay (vibrations, messages, LEDs) Relay device appears to have no charge, last seen in App ...
    • Light Overview

      Relay+ devices will have three LED lights enabled at all times to indicate current connectivity status. Here is a reference to the LED lights you can see from your device: White LED Arc: 3 White LED lights at the top of the Talk button, indicates ...
    • Relay Connectivity & Service Performance

                                                                                                                                                                                                                                     Three red LEDs appearing on ...