Account Setup and Management
Relay Playbooks
Overview: Relay playbooks have a majority of the information you will need to onboard. They can be used to better understand the how to use a relay+, and Relay Dash. Relay Playbook #1 Introduction to Relay & Panic Relay Playbook #2 Dash & Getting ...
How Relay Calling Works
Objective To better understand how Relay Calling works on a device, the Relay Pro App, and Relay Dashboard Environment / Applies To Essentials, Pro, and Enterprise Service Plans Relay Devices Dash Relay Pro App Overview Relay calling creates a ...
How to Set Up NFC Tags
Objective To better understand how to configure NFC tags. Environment / Applies To Relay Pro App Service plans including NFC tags Procedure NFC tags are used to log in specific users into a Relay Device. They are commonly used by accounts that have ...
How to Find Last Known Location of an Offline or Lost Relay
Objective To better understand how to find the last known location of an offline or lost Relay Device Environment / Applies To Relay Service Plans with Indoor Location Relay Dash Relay Devices Procedure Log into Dash at dash.relaypro.com Click ...
How Are Relay Texts Received?
Objective To better understand how texts are received on a Relay device, Relay Dash, and the Relay Pro App. Environment / Applies To Relay Dash Relay Pro App Relay Essentials, Pro, and Enterprise Service Plans Relay Device Answer Receiving Texts on ...
Are Relay Texts Translated with TeamTranslate?
Please Note: TeamTranslate is an additional add on and not included as a standard feature in Relay Service Plans. Environment / Applies To Relay Dash Relay Pro App Relay Essentials, Pro, and Enterprise Service Plans with TeamTranslate Answer Text ...
How to Send a Text via the Relay Pro App and Dash
Note: Message History must be enabled for relay texting to work. For information on how to enable, reference this article Objective To better understand how to send a text in the Relay Pro App and Dash Environment / Applies To Relay Dash Relay Pro ...
Relay Texting Overview
Environment / Applies To Relay Dash Relay Pro App Relay Essentials, Pro, and Enterprise Service Plans Note: Message History must be enabled for relay texting to work. For information on how to enable, reference this article Overview Texting reduces ...
How to Download Panic & Incident Transcriptions from Dash
Environment / Applies To Relay Essentials, Pro, and Enterprise Service Plans Relay Dash Procedure Log in to Dash at dash.relaypro.com Click Incidents Click Incident History Click on the day of the panic or incident Choose the incident or panic you ...
How to View Panic & Incident History
Objective To better understand how to view panic and incident history Environment / Applies To Relay Dash Relay Essentials, Pro, and Enterprise Service Plans Procedure Log into Dash at dash.relaypro.com Click Incidents Click Incident History From ...
How to Initiate a Panic
Objective To better understand how to initiate a panic on a Relay Device and in the Relay Pro App Environment / Applies To Relay Devices Relay Pro App Relay Essentials, Pro, and Enterprise Plans Procedure Initiating a Panic on a Relay Device Tap the ...
How to View and Download Invoices In Dash
Objective To better understand how to view invoices in Relay Dash Environment / Applies To Dash Account Owners Procedure To view an invoice: Log into Dash at dash.relaypro.com Click Administration Click Invoices Click Details To download an invoice ...
How to Configure a Device(s) TeamTranslate Language
Objective To better understand how to configure TeamTranslate in Relay Dash Environment / Applies To Relay Service Plans with the TeamTranslate Feature Dash Procedure Configuring TeamTranslate Language Log in to Dash at dash.relaypro.com Under ...
What is TeamTranslate?
Environment / Applies To Relay Service Plans with the TeamTranslate Relay Devices Relay Dash Answer TeamTranslate allows you to configure 30+ different languages for a device and translate messages in real time across Relay channels. When a device’s ...
Rounds
Important This article only applies to Relay Accounts with our Relay Pro Plan. If you are unsure of what service plan you have, or want to learn more about what features are included in your plan, contact your Customer Success Representative or the ...
Can I have Multiple User or Notifier Groups for a Single Round?
Environment / Applies To Relay Dash Relay Pro Plan Answer No, if you would like to track multiple rounds, you will need to set up each one separately. For example, you may have one security patrol round and one cleaning round.
When Does the Missed Rounds Timer Begin?
Environment / Applies To Relay Dash Relay Pro Plan Answer The missed rounds timer begins when the last device has left the room
Why Would I Choose a Floor Only Set Up on Rounds?
Environment / Applies To Relay Dash Relay Pro Plan Answer Choosing a Floor Only setup is recommended when there are beacons spread out throughout a floor and visiting a specific room is not necessary. This is usually recommended for guest floors in ...
What does "Check Floor Only" Mean When Configuring Rounds?
Environment / Applies To Relay Dash Relay Pro Plan Answer If you select the Check Floor Only option when configuring a Round, your users will not be required to enter a specific room or location on a floor; simply accessing any location on the ...
When do Rounds Complete?
Environment / Applies To Relay Dash Relay Pro Plan Answer A Round will complete any time the required location becomes occupied by a Relay device in the rounds group. If a device is already present on the floor/room, and a new device enters, it will ...
How to Monitor Rounds
Objective To better understand how to monitor Rounds and view summaries and logs Environment / Applies To Relay Dash Relay Pro Plan Procedure Log into Dash at dash.relaypro.com Click Location Click Rounds Click View Summary This will show you a ...
How to Set Up Groups
Objective To better understand how to set up Groups for Panic and Incident Workflows and Rounds configuration Important Groups are a way to organize a subset of your users. When configuring an incident workflow or other Relay features that utilize ...
How to Configure Asset Tracking
How to Configure Asset Tracking Objective Review how to configure asset trackers via the Relay Pro App Environment/Applies To Relay Pro Plan Relay Pro App with Indoor Location Procedure First, pull the tabs to activate the battery for the Asset ...
How to Configure Rounds
Objective To better understand how to set up Rounds in Relay Dash Environment / Applies To Relay Dash Relay Pro Plan with Indoor Location Procedure Note: Prior to setting up Rounds, you must have at least one Building and one Group configured in ...
How to Enable and Disable Location Tracking
Important: Each customer is responsible for being aware of any applicable laws, regulations, or company standards related to the tracking of employees. Customer agrees and acknowledges it has made its own independent decision whether to enable. ...
How to Obtain the MAC Addresses for Relay Devices
Objective In some circumstances, in order to connect Relay devices to wifi, sites will have to whitelist the Relay Device MAC Addresses. Environment / Applies To Relay Devices Relay Dash Procedure Log into dash.relaypro.com Type MAC into the search ...
What do the Beacon Statuses Mean?
Environment / Applies To Accounts with Indoor Location tracking Relay Dash Answer Low Battery - If a beacon's battery level drops below 15%, it will show as having low battery. We recommend replacing the AA batteries indie of any beacon with low ...
How to Use the Summon Command
Objective To understand how to use the Summon Command from the Relay Pro App, Relay Dash, and a Relay device Environment / Applies To Relay Essentials, Pro, or Enterprise Plan Procedure How to Use the Summon Command in Dash Log into Dash at ...
What is the Account Email Used For?
Objective To gain a better understanding of what an account email is used for. Environment / Applies To Account Owner Description The account email is associated with the account owner. Transitional emails including billing, service changes, and ...
What is the Summon Command?
Environment / Applies To Relay Essentials, Pro, or Enterprise plans Dash and Relay Pro App Users Description When summoning a channel, all devices that are members of the summoned channel will temporarily switch to that channel automatically. If home ...
How to Ensure you Receive Emails From Relay
Objective Please ensure you take the following step to ensure you receive emails from Relay Environment / Applies To Account contacts expected to receive emails from Relay Procedure To ensure emails are received from Relay please take the following ...
How to View Location in Dash and the Relay Pro App
Objective To view the location of a user in Relay Dash or the Relay Pro App Environment / Applies To Relay Dash Relay Pro App Accounts with Relay Essentials, Pro, or Enterprise plans with indoor location Procedure Please Note: Location information ...
How To Add Additional Indoor Locations to an Existing Building
Objective To add additional indoor locations to a building that already exists in Dash and the Relay Pro App. Environment / Applies To Relay Dash Relay Pro App Accounts with Indoor Location Procedure Adding An Additional Location in the Relay Pro App ...
What Information is Included in Beacon Status Report Emails?
Answer Beacon(s) Not Seen: If any of your beacons have not been “seen” by a Relay within the last 14 days, their configuration information will be shown. Reasons for a beacon not being seen could be that the beacon has been tampered with or removed, ...
Quick Reference Guides (Multiple Languages)
Overview Below are links to our various one page quick reference guides; available in English, Spanish, and French. These guides can help you quickly get started and can also be printed and used to better help you and your staff to get familiar with ...
Relay W9 Form
As a Vendor, Relay wants to ensure you have the most updated W-9 Form to provide you our Taxpayer Identification Number and Certification. Please follow this link to obtain your copy.
What Is a Seat?
Environment/Applies To All Relay Accounts Dash Relay Pro App Answer Seats are the billable service that will cover your device hardware and virtual user needs for Relay All virtual users will occupy one seat, and that will provide access to both Dash ...
Beacon Configuration and Installation
Note: This article only applies to Relay accounts utilizing our Indoor Location Services Overview Relay's location beacons are designed specifically to work with your Relays in order to provide indoor location information for your day-to-day ...
What are Relay Assistant Commands
Objective To gain a better understanding of Relay Assistant Commands. Environment / Applies To Relay+ Device RelayX Device Answer There are several different commands available for the Relay devices. These commands can be accessed by pressing and ...
How to Reset or Update Your Relay Account and Dash Password
Objective Reset or update your Relay Dash/Account password Environment/Applies to Dash Relay Account Portal Account owners, admins, virtual users, or billing contacts Procedure Visit dash.relaypro.com Enter the email address associated with your ...
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