Account Setup and Management
How to View Invoices In Dash
Objective To better understand how to view invoices in Relay Dash Environment / Applies To Dash Account Owners Procedure Log into Dash at dash.relaypro.com Click Administration Click Invoices Click Details
How to Configure a Device(s) Team Translate Language
Objective To better understand how to configure team translate in Relay Dash Environment / Applies To Relay Service Plans with the Team Translate Feature Dash Procedure Log in to Dash at dash.relaypro.com Under Account, click Users Select the user ...
What is Team Translate?
Environment / Applies To Relay Service Plans with the Team Translate Relay Devices Relay Dash Answer Team Translate allows you to configure 30+ different languages for a device and translate messages in real time across Relay channels. When a ...
Rounds
Important This article only applies to Relay Accounts with our Relay Pro Plan. If you are unsure of what service plan you have, or want to learn more about what features are included in your plan, contact your Customer Success Representative or the ...
Can I have Multiple User or Notifier Groups for a Single Round?
Environment / Applies To Relay Dash Relay Pro Plan Answer No, if you would like to track multiple rounds, you will need to set up each one separately. For example, you may have one security patrol round and one cleaning round.
When Does the Missed Rounds Timer Begin?
Environment / Applies To Relay Dash Relay Pro Plan Answer The missed rounds timer begins when the last device has left the room
Why Would I Choose a Floor Only Set Up on Rounds?
Environment / Applies To Relay Dash Relay Pro Plan Answer Choosing a Floor Only setup is recommended when there are beacons spread out throughout a floor and visiting a specific room is not necessary. This is usually recommended for guest floors in ...
What does "Check Floor Only" Mean When Configuring Rounds?
Environment / Applies To Relay Dash Relay Pro Plan Answer If you select the Check Floor Only option when configuring a Round, your users will not be required to enter a specific room or location on a floor; simply accessing any location on the ...
When do Rounds Complete?
Environment / Applies To Relay Dash Relay Pro Plan Answer A Round will complete any time the required location becomes occupied by a Relay device in the rounds group. If a device is already present on the floor/room, and a new device enters, it will ...
How to Monitor Rounds
Objective To better understand how to monitor Rounds and view summaries and logs Environment / Applies To Relay Dash Relay Pro Plan Procedure Log into Dash at dash.relaypro.com Click Location Click Rounds Click View Summary This will show you a ...
How to Set Up Groups
Objective To better understand how to set up Groups for Panic and Incident Workflows and Rounds configuration Important Groups are a way to organize a subset of your users. When configuring an incident workflow or other Relay features that utilize ...
How to Configure Asset Tracking
How to Configure Asset Tracking Objective Review how to configure asset trackers via the Relay Pro App Environment/Applies To Relay Pro Plan Relay Pro App with Indoor Location Procedure In the Relay Pro App, navigate to the Account tab Tap Manage ...
How to Configure Rounds
Objective To better understand how to set up Rounds in Relay Dash Environment / Applies To Relay Dash Relay Pro Plan with Indoor Location Procedure Note: Prior to setting up Rounds, you must have at least one Building and one Group configured in ...
How to Enable and Disable Location Tracking
Important: Each customer is responsible for being aware of any applicable laws, regulations, or company standards related to the tracking of employees. Customer agrees and acknowledges it has made its own independent decision whether to enable. ...
How to Obtain the MAC Addresses for Relay Devices
Objective In some circumstances, in order to connect Relay devices to wifi, sites will have to whitelist the Relay Device MAC Addresses. Environment / Applies To Relay Devices Relay Dash Procedure Log into dash.relaypro.com Type MAC into the search ...
What do the Beacon Statuses Mean?
Environment / Applies To Accounts with Indoor Location tracking Relay Dash Answer Low Battery - If a beacon's battery level drops below 15%, it will show as having low battery. We recommend replacing the AA batteries indie of any beacon with low ...
How to Use the Summon Command
Objective To understand how to use the Summon Command from the Relay Pro App, Relay Dash, and a Relay device Environment / Applies To Relay Essentials, Pro, or Enterprise Plan Procedure How to Use the Summon Command in Dash Log into Dash at ...
What is the Account Email Used For?
Objective To gain a better understanding of what an account email is used for. Environment / Applies To Account Owner Description The account email is associated with the account owner. Transitional emails including billing, service changes, and ...
What is the Summon Command?
Environment / Applies To Relay Essentials, Pro, or Enterprise plans Dash and Relay Pro App Users Description When summoning a channel, all devices that are members of the summoned channel will temporarily switch to that channel automatically. If home ...
How to Ensure you Receive Emails From Relay
Objective Please ensure you take the following step to ensure you receive emails from Relay Environment / Applies To Account contacts expected to receive emails from Relay Procedure To ensure emails are received from Relay please take the following ...
How to View Location in Dash and the Relay Pro App
Objective To view the location of a user in Relay Dash or the Relay Pro App Environment / Applies To Relay Dash Relay Pro App Accounts with Relay Essentials, Pro, or Enterprise plans with indoor location Procedure Please Note: Location information ...
How To Add Additional Indoor Locations to an Existing Building
Objective To add additional indoor locations to a building that already exists in Dash and the Relay Pro App. Environment / Applies To Relay Dash Relay Pro App Accounts with Indoor Location Procedure Adding An Additional Location in the Relay Pro App ...
What Information is Included in Beacon Status Report Emails?
Answer Beacon(s) Not Seen: If any of your beacons have not been “seen” by a Relay within the last 14 days, their configuration information will be shown. Reasons for a beacon not being seen could be that the beacon has been tampered with or removed, ...
Quick Reference Guides (Multiple Languages)
Overview Below are links to our various one page quick reference guides; available in English, Spanish, and French. These guides can help you quickly get started and can also be printed and used to better help you and your staff to get familiar with ...
Relay W9 Form
As a Vendor, Relay wants to ensure you have the most updated W-9 Form to provide you our Taxpayer Identification Number and Certification. Please follow this link to obtain your copy.
What Is a Seat?
Environment/Applies To All Relay Accounts Dash Relay Pro App Answer Seats are the billable service that will cover your device hardware and virtual user needs for Relay All virtual users will occupy one seat, and that will provide access to both Dash ...
Beacon Configuration and Installation
Note: This article only applies to Relay accounts with our Indoor Location Service (i.e. Pro Plan with Indoor Location) Overview Relay's location beacons are designed specifically to work with your Relays in order to provide indoor location ...
Relay Assistant Commands
Objective To gain a better understanding of Relay Assistant Commands. Environment / Applies To Relay Device Procedure There are several different commands available for the Relay device. These commands can be accessed by pressing and holding down the ...
How to Update Your Password
Objective Update your account password Environment/Applies To Relay Account Dash Procedure Go to https://relaypro.com/account/password and click Sign In Log in with your existing email address and password Enter your new password in each text box, ...
How to Reset your Relay Account and Dash Password
Objective Reset your Relay Dash/Account password Environment/Applies to Relay Dash Relay Account Portal Account owners, admins, virtual users, or billing contacts Procedure Visit https://dash.relaypro.com Enter the email address associated with your ...
WiFi Setup
Overview Your Relays operate via a cellular connection (just like a smartphone) and also have the ability to connect to WiFi networks in order to improve your coverage, connection strength, and overall experience. Connecting Your Relays to WiFi There ...
How to Change the Channel of a Relay
Changing the Channel of a Relay from Dash One of the benefits of the Relay Dashboard is the ability to remotely manage the Relay devices. One of the ways this can be done is through the Relay or User management portal. Changing a Relay's channel from ...
Renaming a Relay or User profile
Renaming a Relay or User in Dash Renaming a Relay or user in Dash is a simple process that can help personalize your fleet to it's users or to mark certain devices as belonging to certain groups. For instance, Relays can be renamed as Housekeeping 1, ...
How to Set Up an Electronic Payment Method on Your Account
Set Up Credit Card as Default Payment Method Sign in to your Account portal Click Account in the banner at the top of the page In the Manage Your Account list, click Payment You will be presented with three sections of information to update: Billing ...
How to Remit a Payment to Relay
During account onboarding, all Relay accounts are created with agreed-upon payment terms and a preferred default payment method. Listed below are payment remittance instructions for every payment method accepted by Relay. If you have additional ...