Account Setup and Management
What Information is Included in Beacon Status Report Emails?
Answer Beacon(s) Not Seen: If any of your beacons have not been “seen” by a Relay within the last 14 days, their configuration information will be shown. Reasons for a beacon not being seen could be that the beacon has been tampered with or removed, ...
Relay One Page Quick Reference Guides
Overview Below are links to our various one page quick reference guides; available in English, Spanish, and French. These guides can help you quickly get started and can also be printed and used to better help you and your staff to get familiar with ...
Relay W9 Form
As a Vendor, Relay wants to ensure you have the most updated W-9 Form to provide you our Taxpayer Identification Number and Certification. Please follow this link to obtain your copy.
What Is a Seat?
Environment/Applies To All Relay Accounts Dash Relay Pro App Answer Seats are the billable service that will cover your device hardware and virtual user needs for Relay All virtual users will occupy one seat, and that will provide access to both Dash ...
Beacon Configuration and Installation
Note: This article only applies to Relay accounts with our Indoor Location Service (i.e. Pro Plan with Indoor Location) Overview Relay's bluetooth beacons are designed specifically to work with your Relays in order to provide indoor location ...
Relay Assistant Commands
Relay Assistant Commands There are several different commands available for the Relay device. These commands can be accessed by pressing and holding down the assistant/channel button as seen below: While holding down this button, state one of the ...
How to Update Your Password
Objective Update your account password Environment/Applies To Relay Account Dash Procedure Go to https://relaypro.com/account/password and click Sign In Log in with your existing email address and password Enter your new password in each text box, ...
How to Reset your Relay Account and Dash Password
Objective Reset your Relay Dash/Account password Environment/Applies to Relay Dash Relay Account Portal Account owners, admins, virtual users, or billing contacts Procedure Visit https://dash.relaypro.com Enter the email address associated with your ...
WiFi Setup
Overview Your Relays operate via a cellular connection (just like a smartphone) and also have the ability to connect to WiFi networks in order to improve your coverage, connection strength, and overall experience. Connecting Your Relays to WiFi There ...
Changing the Channel of a Relay from Dash
Changing the Channel of a Relay from Dash One of the benefits of the Relay Dashboard is the ability to remotely manage the Relay devices. One of the ways this can be done is through the Relay or User management portal. Changing a Relay's channel from ...
Renaming a Relay or User profile
Renaming a Relay or User in Dash Renaming a Relay or user in Dash is a simple process that can help personalize your fleet to it's users or to mark certain devices as belonging to certain groups. For instance, Relays can be renamed as Housekeeping 1, ...
How to Set Up an Electronic Payment Method on Your Account
Set Up Credit Card as Default Payment Method Sign in to your Account portal Click Account in the banner at the top of the page In the Manage Your Account list, click Payment You will be presented with three sections of information to update: Billing ...
How to Remit a Payment to Relay
During account onboarding, all Relay accounts are created with agreed-upon payment terms and a preferred default payment method. Listed below are payment remittance instructions for every payment method accepted by Relay. If you have additional ...