Account Setup and Management
How to Configure Override
Overview: Override is included with the Scan and Override add-on. It allows an authorized user to interrupt an incoming voice message and immediately transmit a higher-priority message. This article explains how to enable Override for a user and how ...
How to Configure and Access Channel Scanning
Overview: Channel scanning is included in the "Scan and Override" add on feature. This article reviews how to configure channel scanning for users, as well as how to access channel scanning from Relay Dash, the Relay Admin App, and a Relay device. ...
What is Scan and Override
Environment: Relay Dash Relay Devices Overview: Scan & Override is an add on feature available to all service plans that adds two targeted communication capabilities to the Relay experience. What it does: Channel Scanning: allows a user listen to ...
How to Add an External ID To a Profile In Dash
Overview: The External ID field on the User page allows you to input unique identifiers (like Employee IDs) to your users. Follow the steps below. Environment: Relay Dash Procedure: Log into dash.relaypro.com Click Users Click into a User you are ...
Permission Levels
Objective To better understand different permission levels you can assign to Teams in Dash Environment Dash Overview Please Note: Below are the 5 levels of permissions Teams can have within Dash. Reminder: A Teams permission level will determine what ...
What are Teams and Permissions?
Objective To better understand what Teams and Permissions are in Dash Environment Relay Dash Overview What are Teams? Teams are how you will manage and configure your users in Dash. Teams also give you the ability to bulk rename devices in a team, ...
How to Configure Teams and Permissions
Objective To better understand how to configure Teams and Permissions in Dash Environment Relay Dashboard The Relay Admin App Procedure Please Note: Only a virtual user in the System Admins Team can create new teams, and adjust permission levels ...
How To Edit Panic or Incident Configuration
Objective: To better understand how to edit Panic and Incident Responder Groups within the Relay Dashboard Environment / Applies To: Dash Panic and Incident Configuration Procedure: Log into Dash at dash.relaypro.com Click into the Incidents Tab ...
Relay Fleet Shield Trade In Process
Objective: To better understand the Fleet Refresh Trade In process, as well as best practices to ensure the smoothest transition. Environment / Applies To: RelayM or RelayX Fleet Shield Trade In's Relay+ Dash Procedure: When your RelayM's or RelayX's ...
Relay Intro Playbooks
Overview: Relay playbooks have a majority of the information you will need to onboard. They can be used to better understand the how to use a Relay Device and Relay Dash. Relay Playbook #1 Introduction to Relay & Panic Relay Playbook #2 Dash & ...
How Relay Calling Works
Objective To better understand how Relay Calling works on a device, the Relay Communicator App, and Relay Dashboard Environment / Applies To Essentials, Pro, and Enterprise Service Plans Relay Devices Dash Relay Communicator App Overview Relay ...
How to Set Up NFC Tags
Objective To better understand how to configure NFC tags. Environment / Applies To Relay Admin App Service plans including NFC tags Procedure NFC tags are used to log in specific users into a Relay Device. They are commonly used by accounts that have ...
How to Find Last Known Location of an Offline or Lost Relay
Objective To better understand how to find the last known location of an offline or lost Relay Device Environment / Applies To Relay Service Plans with Indoor Location Relay Dash Relay Devices Procedure Log into Dash at dash.relaypro.com Click ...
How Are Relay Texts Received?
Objective To better understand how texts are received on a Relay device, Relay Dash, and the Relay Communicator App. Environment / Applies To Relay Dash Relay Communicator App Relay Device Answer Receiving Texts on Relay Devices Relay devices will ...
Are Relay Texts Translated with TeamTranslate?
Please Note: TeamTranslate is an additional add on and not included as a standard feature in Relay Service Plans. Environment / Applies To Relay Dash Relay Communicator App Accounts with TeamTranslate Answer Text Messages sent from the Relay ...
How to Send a Text via the Relay Communicator App and Relay Dash
Note: Message History must be enabled for relay texting to work. For information on how to enable, reference this article Objective To better understand how to send a text in the Relay Communicator App and Dash Environment / Applies To Relay Dash ...
Relay Texting Overview
Environment / Applies To Relay Dash Relay Communicator App Relay Essentials, Pro, and Enterprise Service Plans Note: Message History must be enabled for relay texting to work. For information on how to enable, reference this article Overview Texting ...
How to Download Panic & Incident Transcriptions from Dash
Environment / Applies To Relay Dash Procedure Log in to Dash at dash.relaypro.com Click Incidents Click Incident History Click on the day of the panic or incident Choose the incident or panic you wish to download transcriptions for Click Download ...
How to View Panic & Incident History
Objective To better understand how to view panic and incident history Environment / Applies To Relay Dash Procedure Log into Dash at dash.relaypro.com Click Incidents Click Incident History From here you will see a calendar and be able to click into ...
How to Initiate a Panic
Objective To better understand how to initiate a panic on a Relay Device and in the Relay Pro App Environment / Applies To Relay Devices Relay Communicator App Relay Essentials, Pro, and Enterprise Plans Procedure Initiating a Panic on a Relay Device ...
How to Configure a Device(s) TeamTranslate Language
Objective To better understand how to configure TeamTranslate in Relay Dash Environment / Applies To Relay Service Plans with the TeamTranslate Feature Dash Procedure Configuring TeamTranslate Language in Dash Log in to Dash at dash.relaypro.com ...
What is TeamTranslate?
Environment / Applies To Relay Service Plans with the TeamTranslate Relay Devices Relay Dash Answer TeamTranslate allows you to configure 30+ different languages for a device and translate messages in real time across Relay channels. When a device’s ...
Rounds
Important This article only applies to Relay Accounts with our Relay Pro Plan. If you are unsure of what service plan you have, or want to learn more about what features are included in your plan, contact your Customer Success Representative or the ...
Can I have Multiple User or Notifier Groups for a Single Round?
Environment / Applies To Relay Dash Relay Pro Plan Answer No, if you would like to track multiple rounds, you will need to set up each one separately. For example, you may have one security patrol round and one cleaning round.
When Does the Missed Rounds Timer Begin?
Environment / Applies To Relay Dash Relay Pro Plan Answer The missed rounds timer begins when the last device has left the room
Why Would I Choose a Floor Only Set Up on Rounds?
Environment / Applies To Relay Dash Relay Pro Plan Answer Choosing a Floor Only setup is recommended when there are beacons spread out throughout a floor and visiting a specific room is not necessary. This is usually recommended for guest floors in ...
What does "Check Floor Only" Mean When Configuring Rounds?
Environment / Applies To Relay Dash Relay Pro Plan Answer If you select the Check Floor Only option when configuring a Round, your users will not be required to enter a specific room or location on a floor; simply accessing any location on the ...
When do Rounds Complete?
Environment / Applies To Relay Dash Relay Pro Plan Answer A Round will complete any time the required location becomes occupied by a Relay device in the rounds group. If a device is already present on the floor/room, and a new device enters, it will ...
How to Monitor Rounds
Objective To better understand how to monitor Rounds and view summaries and logs Environment / Applies To Relay Dash Relay Pro Plan Relay Virtual Users with Location Permissions Procedure Log into Dash at dash.relaypro.com Click Location Click Rounds ...
How to Set Up Groups
Objective To better understand how to set up Groups for Panic and Incident Workflows and Rounds configuration Important Groups are a way to organize a subset of your users. When configuring an incident workflow or other Relay features that utilize ...
How to Configure Rounds
Objective To better understand how to set up Rounds in Relay Dash Environment / Applies To Relay Dash Relay Pro Plan with Indoor Location Procedure Note: Prior to setting up Rounds, you must have at least one Building and one Group configured in ...
How to Enable and Disable Location Tracking
Important: Each customer is responsible for being aware of any applicable laws, regulations, or company standards related to the tracking of employees. Customer agrees and acknowledges it has made its own independent decision whether to enable. ...
How to Obtain the MAC Addresses for Relay Devices
Objective In some circumstances, in order to connect Relay devices to wifi, sites will have to whitelist the Relay Device MAC Addresses. Environment / Applies To Relay Devices Relay Dash Procedure Log into dash.relaypro.com Type MAC into the search ...
What do the Beacon Statuses Mean?
Environment / Applies To Accounts with Indoor Location tracking Relay Dash Answer Low Battery - If a beacon's battery level drops below 15%, it will show as having low battery. We recommend replacing the AA batteries inside of any standard beacon ...
How to Use the Summon Command
Objective To understand how to use the Summon Command from the Relay Pro App, Relay Dash, and a Relay device Environment / Applies To Relay Essentials, Pro, or Enterprise Plan Procedure How to Use the Summon Command in Dash Log into Dash at ...
What is the Summon Command?
Environment / Applies To Various Service Plans Dash and Relay Pro App Users Description When summoning a channel, all devices that are members of the summoned channel will temporarily switch to that channel automatically. If home channels are set, ...
How to Ensure you Receive Emails From Relay
Objective Please ensure you take the following step to ensure you receive emails from Relay Environment / Applies To Account contacts expected to receive emails from Relay Procedure To ensure emails are received from Relay please take the following ...
How to View Device Locations in Relay Dashboard and the Communicator App
Objective To view the location of a user in Relay Dash or the Relay Communicator App Environment / Applies To Relay Dash Relay Communicator App Accounts using indoor location Procedure Please Note: Location information can only be viewed if location ...
How To Add Additional Indoor Locations to an Existing Building
Objective To add additional indoor locations to a building that already exists in Dash and the Relay Admin App. Environment / Applies To Relay Dash Relay Admin App Accounts with Indoor Location Procedure Adding An Additional Location in the Relay Pro ...
What Information is Included in Beacon Status Report Emails?
Answer Beacon(s) Not Seen: If any of your beacons have not been “seen” by a Relay within the last 14 days, their configuration information will be shown. Reasons for a beacon not being seen could be that the beacon has been tampered with or removed, ...
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