What is the Difference Between Panic and Incidents?

What is the Difference Between Panic and Incidents?

Environment / Applies To

  • Relay Essentials, Pro, and Enterprise Service Plans


Answer

  • Incident Workflows allow accounts to have more customized panic-like situations instead of one general panic incident. Panic is a general alert that can mean any emergency situation, and is initiated by rapidly tapping the Talk button 5 or more times on the Relay device. Incidents allow you to use the Relay Assistant button to command a Color Code (for Essentials Plans), or Custom Phrase (for Pro and Enterprise Plans) that is specific to a type of emergency situation. This allows customers to better understand what type of emergency is happening, and how to respond. 

    • Related Articles

    • Panic and Incident Overview

      Environment / Applies To Relay Dash Relay Essentials, Pro, and Enterprise Service Plans Relay Device Users Panic Panic Alerts are a way for a Relay to alert a group on their account that something is wrong. It is a general emergency situation alert, ...

    • How to View Panic & Incident History

      Objective To better understand how to view panic and incident history Environment / Applies To Relay Dash Relay Essentials, Pro, and Enterprise Service Plans Procedure Log into Dash at dash.relaypro.com Click Incidents Click Incident History From ...

    • Panic and Incident Test Best Practices

      Objective To better understand how to do panic and incident testing when setting up Relay Environment / Applies To Relay Dash Relay Pro App Relay Essentials, Pro, and Enterprise service plans Relay Devices Before the Test Ensure that all employees ...

    • Panic Alert Configurations, Roles, and Permissions

      Overview Relay Panic Alerts can be configured in two ways; using our standard configuration or using advanced responder groups. Below is a summary of each configuration, as well as the various roles and permissions as it pertains to hardware users, ...

    • How to Set Up Color Code & Custom Phrase Incidents

      Objective To better understand how to set up and customize incidents Environment / Applies To Relay Dash Relay Essentials, Pro, and Enterprise Service Plans Procedure Please Note: Custom Phrase incidents are only available on Pro or Enterprise plans. ...