Broadcast

Broadcast

Objective:

  1. To better understand how to create broadcasts, and how they are received 

Environment / Applies To:

  1. All Relay Service Plans 
  2. Relay Dash
  3. The Relay Pro App
  4. Relay Devices 

Procedure: 

The broadcast feature allows Account Owners or Administrators to send messages to all devices, or distinct users, at any time by typing a message from the Dash console. The message will then be broadcast to all participants via the Relay Assistant. Broadcasts can be used to send quick and scheduled alerts or even create repeated scheduled alerts for selected devices on the account.
Note: Broadcasts may only be created by Account Owners and Administrators. Users in Dash will not be able to create Broadcasts.

Creating a Broadcast

  1. Log in to Dash at dash.relaypro.com
  2. Click Communications 
  3. Click on Broadcasts
  4. Click Create Broadcast
  5. Select either Send Now or Send Later
    1.  If Send Later is chosen, select the time, date, and time zone you would like the message sent.
    2. You may also select Repeat, if this is option is selected you will need to select the time and date you'd like the message to stop repeating and also choose a repeating interval between Every Hour, Day, Week, or Month.
  6. Click Next
  7. Select either Channels or individual Users to send the Broadcast to
  8. Select whether you would like it to be a Quick Announcement, or Requires Acknowledgement, then click Next.
    1. A Quick Announcement requires no interaction from the devices the broadcast is sent to. A broadcast that Requires Acknowledgment will repeat until the Talk Button on the device or the Acknowledge option in Dash is pressed.
  9. Enter in the message you wish to transmit and click Submit
  10. Dash will ask to confirm the details of your Broadcast. Select Yes if everything is correct or No if you need to edit the broadcast.

Receiving a Broadcast

Receiving a Broadcast on a Relay Device

  1. Relay Devices receiving a Quick Announcement Broadcast will hear a quick notification followed by the message play on all devices that are online when the broadcast is received.
  2. Relay Devices receiving a broadcast that Requires Acknowledgement will hear a quick notification followed by the message, followed by Tap the talk button to continue
    1. The message will repeat every 30 seconds until acknowledged

Receiving a Broadcast in Dash and the App

  1. Quick Announcement Broadcasts will show a notification on your smartphone or desktop
  2. Broadcasts that Require Acknowledgement will show a notification, and require users to tap Okay


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