The Relay Admin App is the mobile app used to manage Relay account configuration and administrative tasks from a smartphone. It is designed for administrators who need to manage users, devices, buildings, beacons, and other account settings while away from a computer.

Relay has separated everyday communication and account administration into two apps:

• Relay Communicator App: used for day-to-day team communication

• Relay Admin App: used for configuration and account management

This separation helps provide a cleaner communication experience while giving administrators a dedicated place to manage setup and configuration.

What you can do in the Admin App

Depending on your account configuration and permissions, the Relay Admin App may allow you to:

• Manage users

• Manage devices

• View device details

• Rename devices

• Manage buildings

• Assign or manage beacons

• Configure account or location settings

• Access administrative tools previously available in the Relay mobile app

• Move between Relay Admin and the Communicator App when needed

The exact options available to you depend on your Relay permissions.

Getting started

To use the Relay Admin App:

1. Download the Relay Admin App from the Apple App Store or Google Play Store.

2. Open the app.

3. Sign in using the same Relay login you use for Relay Dashboard or the Communicator App.

If you already use the Relay Communicator App and open an admin feature from the More section, you may be prompted to download Relay Admin. After Relay Admin is installed, both apps share your login session.

Accessing Relay Admin from the Communicator App

If you have administrative permissions, you may see configuration options in the More section of the Relay Communicator App.

When you select an admin option:

1. The Communicator App will prompt you to open or download Relay Admin.

2. Once Relay Admin is installed, the selected admin tool will open in Relay Admin.

3. You can complete the administrative task from the Admin App.

You can also return to the Communicator App from Relay Admin when you need to resume communication.

Managing users and devices

Administrators can use the Relay Admin App to view and manage users or devices on the account. When viewing a user or device, you may see details such as:

• Name

• Current channel

• Battery level

• Connectivity status

• Location information, if enabled

• Hardware or account details needed for support

Administrators may also be able to complete actions such as renaming a device or updating user-related settings.

Managing buildings and beacons

If your account uses buildings, indoor location, or beacons, the Relay Admin App may include tools to help manage those configurations.

This can include tasks such as:

• Viewing or managing buildings

• Assigning beacons

• Updating beacon-related configuration

• Supporting indoor location setup

Available options may vary depending on your account setup.

Permissions

Relay Admin App access is based on your user role and permissions. If you do not have the correct permissions, you may not see certain admin features.

If you believe you should have access to an admin tool that is not visible, contact your Relay system administrator or Customer Success Manager.

Who should use the Admin App?

The Admin App is best for:

• Relay account administrators

• Managers responsible for user or device setup

• Team members who configure buildings or beacons

• Anyone who previously used the Relay mobile app for account administration

Notes

The Relay Admin App is intended for configuration and administrative tasks. For everyday team communication, use the Relay Communicator App.

Available features may vary based on your organization’s Relay service plan, account configuration, and user permissions.