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If you need support, please access the support page in your account portal or the help section in Dash and select "Open a Support Ticket". If you are unable to log in, please reach out to your Customer Success Representative or email the Relay Support Team here.
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Relay Pro
Help business customer fix issues, answer questions and use the Relay Pro service.
Popular Articles
How to use a Relay+ and RelayX Device
Objective To better understand how to use a Relay+ and RelayX device Environment / Applies To Relay+ Device RelayX Device All Relay Service Plans Overview Relay+ RelayX How to use a Relay+ Device Power a Relay+ Off/On To power on or power off your ...Light Overview
Objective: Relay+ and RelayX devices will have three LED lights enabled at all times to indicate current connectivity status Environment: Relay+ Devices RelayX Devices All Relay Service Plans Overview: Here is a reference to the LED lights you can ...How to Use the Relay Translate Feature
Objective Learn how to use the translate feature from a Relay device Environment/Applies To Relay devices Relay Essentials, Pro, or Enterprise plans Procedure Press and hold the Relay Assistant button on a relay and say "Translate [language]" where ...Relay+ Won't Power On
Symptoms Relay+ will not power on Environment/Applies To Relay+ Resolution Remove the Relay+ from its case if one is in use Connect the Relay+ to the USB-C charging cable and charging brick that came in the box Plug the charging brick into a wall ...Relay Dashboard: Account Tab
Overview The Account page within Dash is where you can manage your Relay account's users, channels, and additional settings. The account page consists of the following sub-categories: Fleet Overview Fleet overview serves as your home screen within ...