Support | Knowledge Base

Contact Support

  • If you have our  FAMILY RELAY  product   please use the " ? " icon in your app or  visit the Family Relay Support Page
  • If you have our BUSINESS RELAY product, please access the support page in your account portal and select "Open a Support Ticket". If you are unable to log in, please reach out to your Customer Success Rep or email the Business Support Team here .

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    • Relay Pro

      Help business customer fix issues, answer questions and use the Relay Pro service.
    • Popular Articles

    • How to use a Relay+

      How to use your Relay? Powering a Relay Off/On: To power on or power off your Relay hold down the Volume Up (+) button for 5 seconds. Sending a Message: Press and hold the talk button, and say your message. Release the button when finished. Making a ...
    • Light Overview

      Relay+ devices will have three LED lights enabled at all times to indicate current connectivity status. Here is a reference to the LED lights you can see from your device: White LED Arc: 3 White LED lights at the top of the Talk button, indicates ...
    • Relay Dashboard: Account Tab

      Overview The Account page within Dash is where you can manage your Relay account's users, channels, and additional settings. The account page consists of the following sub-categories: Fleet Overview Fleet overview serves as your home screen within ...
    • How to Contact Support

      Objective Contact Relay Support Environment/Applies To Account Portal Procedure Go to https://relaypro.com/account/support and click Sign In Click Sign In Log in with your email address and password Phone Support Click Phone Support Enter your number ...
    • How to Use the Relay Translate Feature

      Objective Learn how to use the translate feature from a Relay device Environment/Applies To Relay devices on a Pro Plan or Enterprise Plan Procedure Press and hold the Relay Assistant button on a relay and say "Translate [language]" where [language] ...