Support | Knowledge Base

Contact Support

  • If you have our  FAMILY RELAY  product   please use the " ? " icon in your app or  visit the Family Relay Support Page
  • If you have our BUSINESS RELAY product, please access the support page in your account portal and select "Open a Support Ticket". If you are unable to log in, please reach out to your Customer Success Rep or email the Business Support Team here .

    • Knowledge Base

    • Relay Pro

      Help business customer fix issues, answer questions and use the Relay Pro service.
    • Popular Articles

    • How to use a Relay+

      How to Use A Relay+   Welcome to Relay: How does Relay+ work from Relay on Vimeo. Powering a Relay Off/On: To power on or power off your Relay hold down the Volume Up (+) button for 5 seconds.                                Sending a Message: Press ...
    • Light Overview

      Relay+ devices will have three LED lights enabled at all times to indicate current connectivity status. Here is a reference to the LED lights you can see from your device: White LED Arc: 3 White LED lights at the top of the Talk button, indicates ...
    • Relay Dashboard: Account Tab

      ​ Dash Account: Go to and sign in using your email and password. This will take you to your personal Dash view that allows you to manage and communicate with your fleet.  Fleet Overview: This tab will show you a quick overview of ...
    • What Languages Can Relay Translate?

      Environment/Applies To Pro Plan or Enterprise Plan Answer Relay supports the following languages for the translate feature: Arabic Dutch English French German Hindi Icelandic Indonesian Italian Japanese Korean Mandarin (Chinese) Norwegian Polish ...
    • How to Contact Support

      Objective Contact Relay Support Environment/Applies To Account Portal Procedure Go to and click Sign In Click Sign In Log in with your email address and password Phone Support Click Phone Support Enter your number ...