Support | Knowledge Base

Contact Support

  • If you have our  FAMILY RELAY  product   please use the " ? " icon in your app or  visit the Family Relay Support Page
  • If you have our BUSINESS RELAY product, please access the support page in your account portal and select "Open a Support Ticket". If you are unable to log in, please reach out to your Customer Success Rep or email the Business Support Team here .

    • Knowledge Base

    • Relay Pro

      Help business customer fix issues, answer questions and use the Relay Pro service.
    • Popular Articles

    • How to use a Relay+

      How to use your Relay? Powering a Relay Off/On: To power on or power off your Relay hold down the Volume Up (+) button for 5 seconds. Sending a Message: Press and hold the talk button, and say your message. Release the button when finished. Making a ...
    • Light Overview

      Relay+ devices will have three LED lights enabled at all times to indicate current connectivity status. Here is a reference to the LED lights you can see from your device: White LED Arc: 3 White LED lights at the top of the Talk button, indicates ...
    • Relay Dashboard: Account Tab

      Overview The Account page within Dash is where you can manage your Relay account's users, channels, and additional settings. The account page consists of the following sub-categories: Fleet Overview Fleet overview serves as your home screen within ...
    • How to Contact Support

      Objective Contact Relay Support Environment/Applies To Account Portal Procedure Go to https://relaypro.com/account/support and click Sign In Click Sign In Log in with your email address and password Phone Support Click Phone Support Enter your number ...
    • What Languages Can Relay Translate?

      Environment/Applies To Pro Plan or Enterprise Plan Answer Relay supports the following languages for the translate feature: Arabic Dutch English French German Hindi Icelandic Indonesian Italian Japanese Korean Mandarin (Chinese) Norwegian Polish ...