Support | Knowledge Base

Contact Support

  • If you have our  FAMILY RELAY  product   please use the " ? " icon in your app or  visit the Family Relay Support Page
  • If you have our BUSINESS RELAY product, please access the support page in your account portal and select "Open a Support Ticket". If you are unable to log in, please reach out to your Customer Success Rep or email the Business Support Team here .

    • Knowledge Base

    • Relay Pro

      Help business customer fix issues, answer questions and use the Relay Pro service.
    • Popular Articles

    • How to use a Relay+

      How to Use A Relay+   Welcome to Relay: How does Relay+ work from Relay on Vimeo. Powering a Relay Off/On: To power on or power off your Relay hold down the Volume Up (+) button for 5 seconds.                                Sending a Message: Press ...
    • Light Overview

      Relay+ devices will have three LED lights enabled at all times to indicate current connectivity status. Here is a reference to the LED lights you can see from your device: White LED Arc: 3 White LED lights at the top of the Talk button, indicates ...
    • Relay Dashboard: Account Tab

      ​ Dash Account: Go to dash.relaypro.com and sign in using your email and password. This will take you to your personal Dash view that allows you to manage and communicate with your fleet.  Fleet Overview: This tab will show you a quick overview of ...
    • What Languages Can Relay Translate?

      Environment/Applies To Pro Plan or Enterprise Plan Answer Relay supports the following languages for the translate feature: Arabic Dutch English French German Hindi Icelandic Indonesian Italian Japanese Korean Mandarin (Chinese) Norwegian Polish ...
    • How to Contact Support

      Objective Contact Relay Support Environment/Applies To Account Portal Procedure Go to https://relaypro.com/account/support and click Sign In Click Sign In Log in with your email address and password Phone Support Click Phone Support Enter your number ...